Product Operations Manager (It Systems) (3bnosh)

About the Roles

Product Operations Manager (IT Systems) role based in Thomson, operating on a 5-day work week (Mon–Fri, 8:30 AM–6:00 PM and Fri 8:30 AM–5:30 PM) under a 1-year contract arrangement. This position offers a structured corporate environment with a competitive base salary and completion bonus, supporting enterprise IT operations across security, compliance, vendor management, and product coordination activities in a consulting setting.

What You’ll Be Doing

Oversee end-to-end security patching and vulnerability management across multiple enterprise systems, including deadline tracking, vendor coordination, and scheduled security reviews

Monitor production support tickets, track resolution progress, maintain proper documentation, and escalate high-impact incidents when necessary

Conduct and coordinate routine compliance activities such as access reviews, privileged account checks, risk register updates, script validations, and role-based access reviews

Coordinate with vendors on security and technical matters, including arranging discussions, aligning timelines, reviewing resource proposals, and tracking follow-through actions

Manage system-related administrative tracking including contract renewals, resource allocation, certificate renewals, utilisation monitoring, and inventory updates

Support product operations tasks such as backlog refinement, roadmap milestone tracking, UAT coordination, release documentation, and stakeholder communications

Maintain accurate operational records, identify potential risks early, follow up on outstanding action items, and keep stakeholders informed on progress

Organise and facilitate recurring meetings with internal teams and external vendors to ensure alignment and timely closure of open issues

Analyse support ticket trends and stakeholder feedback to identify improvement opportunities and contribute to backlog enhancements

What We’re Looking For

Background in IT operations, systems management, product operations, or a related discipline

Experience in security compliance and governance practices, including patch management, access reviews, audit support, and risk tracking within enterprise environments

Proven ability to manage multiple workstreams, monitor deadlines, and independently drive deliverables to completion

Experience collaborating with application vendors, infrastructure vendors, and internal technical teams on operational, system, or security-related matters

Strong written and verbal communication skills with sound judgment in issue escalation and independent problem-solving

Familiarity with enterprise systems, middleware environments, cloud platforms, and IT audit processes will be advantageous

Exposure to product management activities such as backlog management, roadmap tracking, UAT coordination, and release planning will be an advantage

Experience in regulated, compliance-driven, or large enterprise environments will be an advantage

Note for Applicants

Only shortlisted candidates will be contacted, typically within 4 days.

Applications can be made via the job portal or by emailing your resume (as an attachment) to enquiry@erast.com.sg with 3bnosh in the subject line.

Pay: $7,100.00 - $9,700.00 per month

License/Certification:

permanent working rights with no restrictions in singapore (Preferred)

Work Location: In person