Customer Account Manager

Customer Experience and Marketing

Business Unit

Electricity Transmission

Requisition No.

9428

City

Warwick, GB, CV34 6DA

Date posted

5 July 2026

Customer Account Manager

About Us

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Customer Account Manager to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a Customer Account Manager - This position is based from our Warwick office however we offer flexible hybrid working options.

What You'll Do

Lead the development of robust bids/proposals for unlicensed customer works.Through effective stakeholder engagement you will develop the commercial strategy for the bid/proposal and ensure that the scope of the works is properly understood and priced.

Responsible for developing and negotiating contractual terms and conditions that are acceptable to both parties and by utilising your commercial acumen and influencing skills ensure that all commercial risk is identified and managed.

Lead the preparation and agreement of contract extensions

Drive good project outcomes and customer satisfaction by actively contributing to project execution, acting as the voice of the customer. Attending key meetings and raise awareness of the commercial consequences of decisions made prior to and during the contract.

To share knowledge, provide support to and coach other members of the team to enhance the team’s capabilities to enable ECS to deliver its objectives.

Actively contribute to achieving a good out come for the customer and a good customer satisfaction score by leading the customer experience. To be the key point of contact for the customer, dealing with issues and concerns in a timely manner and managing the customer relationship by organising and attending key strategic meetings.

Identify and refer new business opportunities to Business Development Manager

Support the promotion of ECS at industry events to help achieve the ECS growth ambition.

About You

Proven track record of leading the development of bids/proposals, negotiating contractual termsand managing complex contacts.

Strong Negotiations Skills

Strong experience of managing multiple stakeholders/Projects

Demonstrable contract management experience managing complex service offering or construction works.

Regulatory & Energy Industry Understanding.

What You'll Get

A competitive salary between £48,000 – £57,000 dependent on capability

As well as your base salary, you will receive

26 days holiday, plus eight statutory days, an option to buy extra holiday days, and the option to holiday swap up to 3 bank holiday days

An annual performance incentive

A generous pension scheme, double matched up to 6% of your salary each month. For every £1 you contribute we’ll put in another £2, so if you put in 6%, we’ll add 12% giving a total of 18% to your pension pot

Life insurance at 10 times basic salary

Employer funding towards a portion of your Private Medical Insurance.

You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

The closing date for this vacancy is 19th July. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

DE & I statement

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

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