Fulfillment Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are - with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action - enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Responsibilities

Independently manage complex client access and data integrity across Salesforce and internal fulfillment platforms

Manage user access and entitlements across Salesforce and multiple internal platforms, executing both manual and bulk user provisioning

Analyze and configure client trial and production access by interpreting contract terms and entitlement rules, exercising sound judgment to resolve ambiguities

Serve as a primary point of contact for access-related issues, liaising with Sales, Customer Success, and internal stakeholders to determine appropriate resolution paths

Perform technical troubleshooting of access and entitlement issues by reviewing system logs, validating data flows, and coordinating with support teams when escalation is required

Contribute to the continuous improvement of fulfillment processes by identifying control gaps or inefficiencies and collaborating with technology teams on scalable solutions

Participate in testing and validation of new system enhancements, including executing test scenarios and documenting findings to support production deployments

Skills and Competencies

2–4 years of experience in fulfillment operations, technical support, or a data operations role requiring analysis and problem resolution

Strong technical aptitude with experience in CRM systems (Salesforce is preferred) and the ability to interpret data relationships across platforms

Advanced proficiency in Microsoft Excel for data validation, reconciliation, and managing structured templates

Demonstrated ability to exercise independent judgment, prioritize competing requests, and resolve issues with limited supervision

Strong analytical, organizational, and communication skills with meticulous attention to detail

Education

Master's degree or MBA in finance/ Operations, or a related discipline

-or equivalent professional experience

About the team

Our Fulfillment team is responsible for managing client access and ensuring data integrity across our core business platforms. We act as a critical control point for audit and compliance, enable the sales and customer success lifecycle by providing accurate and timely user entitlements, and drive operational efficiency by improving fulfillment workflows. By joining our team, you will be part of exciting work in supporting a global sales organization, collaborating on process improvements and AI solutions, and ensuring our clients have seamless access to our products

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.