Associate Director - Accessibility

Associate Director – Accessibility - IN

The Accessibility function partners across Product, UX, Engineering, Content, Legal, Compliance, and Operations teams to ensure digital products and services are accessible, inclusive, and compliant with accessibility standards such as WCAG and ADA requirements. The team drives accessibility strategy, audits, governance, training, tooling, and continuous improvements across digital platforms.

Key Responsibilities and Duties

Lead, mentor, and manage a team of accessibility professionals, including accessibility analysts, consultants, content specialists, and auditors.

Define and execute enterprise accessibility strategies, roadmaps, and governance frameworks.

Drive accessibility integration across product design, engineering, content, QA, and operational processes.

Partner with UX, Product Management, Engineering, Legal, Compliance, and business stakeholders to ensure accessibility standards are embedded throughout the product lifecycle.

Oversee as well as conduct accessibility audits, remediation programs, and compliance initiatives across web, mobile, and digital platforms.

Establish KPIs, reporting mechanisms, and operational metrics to track accessibility maturity and progress.

Build accessibility training programs, office hours, and knowledge-sharing initiatives across the organization.

Provide strategic guidance on WCAG, ADA, Section 508, ARIA, and other accessibility standards and regulations.

Evaluate and implement accessibility tools, assistive technologies, and automation frameworks.

Drive inclusive design thinking and advocate for accessibility best practices across leadership forums.

Manage prioritization, staffing, team development, and performance management activities.

Collaborate with global and cross-functional teams to support enterprise accessibility transformation initiatives.

People Responsibilities

Lead and manage a growing accessibility team with direct people management responsibilities.

Coach, mentor, and develop team members to build accessibility expertise and leadership capabilities.

Drive team engagement, collaboration, performance management, and career development.

Support hiring, onboarding, workforce planning, and organizational scaling initiatives.

Educational Requirements

University (Degree) Preferred

Work Experience

12+ years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level

9PL

NA

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test and Learn Mentality, User Experience Design

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org