Senior Manager, Operations

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

Lead and scale our Americas Operations team in a high-impact, autonomous role. You'll manage a team of Operations Analysts while owning the operational backbone of our delivery organization - from project setup and data governance to executive reporting and process optimization. This is a player-coach role requiring both strategic vision and hands-on execution.

More specifically, you will:

Team Leadership

Build and develop a high-performing operations team across multiple seniority levels

Set priorities, standards, and performance expectations aligned with delivery goals

Act as primary escalation point for complex operational challenges.

Operational Excellence

Drive end-to-end delivery lifecycle, project governance, and PSA system administration (Cloud Coach, Salesforce)

Establish and maintain KPIs, dashboards, and reporting for capacity, utilization, forecasting, and billing

Ensure data integrity across systems and translate complex data into executive-ready insights

Continuously improve workflows and document operational playbooks

Strategic Partnership

Partner with Delivery, Sales, Finance, and Customer Success leadership as their trusted operational advisor

Present operational insights and recommendations to executive leadership

Lead cross-functional initiatives to scale PS operations globally

What We Need From You

8+ years in operations, analytics, or PMO roles with proven team leadership experience

Bachelor’s degree in Business Management or related field; MBA or equivalent advanced degree preferred

Strong analytical skills with ability to work independently and make data-driven decisions

Advanced Excel; experience with BI tools (Power BI, Tableau, QuickSight)

Experience with CRM/delivery systems (Salesforce or similar)

Understanding of service delivery models and project governance

Excellent communication skills - you can influence across all levels without authority

Fluent English and Spanish. Portuguese is a plus.

You Are:

A structured, detail-oriented self-starter who thrives with minimal supervision

Comfortable with ambiguity and evolving priorities in a global environment

High urgency, high ownership, high accountability

Able to balance strategic thinking with hands-on execution

Flexibility for global time zones occasionally required.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

Flexible Time-Off

Bi-Weekly Meeting Free Days

Mentoring Programs

Globally recognized Training and Development programs

Virtual English Club through Rosetta Stone, and more!

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.