IT Support Engineer (VIP Support)

About the Role

We are seeking an experienced Executive IT Support Engineer (VIP Support) to provide premium, white-glove IT support to senior executives at Danone's headquarters in Paris. This role requires a highly professional individual with strong technical expertise, exceptional customer service skills, and the ability to work in a fast-paced executive environment.

The successful candidate will provide immediate, high-quality technical support to VIP users, ensuring seamless operation of end-user devices, collaboration tools, and meeting technologies while maintaining the highest standards of confidentiality and professionalism.

Key Responsibilities

Executive & VIP Support

Deliver dedicated, high-priority IT support to executive leadership and VIP users.

Provide immediate resolution of technical issues with minimal business disruption.

Build trusted relationships with executive users by understanding their preferences and technology requirements.

Deliver personalized, concierge-style IT support.

Incident & Service Request Management

Troubleshoot and resolve hardware, software, operating system, network, and application issues.

Manage incidents and service requests using ServiceNow.

Coordinate with internal IT teams and third-party vendors when required.

Ensure timely communication and follow-up throughout the support lifecycle.

End-User Device Support

Support Windows laptops and desktops.

Provide Apple macOS and iPhone support.

Support Android devices, tablets, and other mobile technologies.

Configure, deploy, and troubleshoot end-user devices.

Manage user accounts, device setup, software installations, and access requests.

Support Mobile Device Management (MDM) solutions.

Meeting Room & Collaboration Support

Prepare meeting rooms before executive meetings.

Support Microsoft Teams Rooms (MTR), Microsoft Teams, Webex, and other collaboration platforms.

Troubleshoot AV equipment, conferencing systems, displays, and presentation technologies.

Provide on-demand support during executive meetings and events.

Onsite & Remote Support

Deliver onsite support at the Paris office.

Coordinate remote support activities for executives while travelling.

Work closely with global IT teams to ensure a consistent support experience across locations.

Communication & Customer Service

Handle support requests via phone, email, Microsoft Teams, and ServiceNow.

Communicate professionally with senior stakeholders.

Maintain strict confidentiality when handling executive information and sensitive data.

Required Technical Skills

Windows 10/11 Administration

Apple macOS Support

iPhone and iPad Support

Android Device Support

Microsoft 365

Microsoft Teams

Microsoft Teams Rooms (MTR)

Webex

ServiceNow

Mobile Device Management (MDM)

Active Directory / Azure AD

Endpoint troubleshooting

Printer and peripheral support

AV and meeting room technologies

Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

End User Computing (EUC)

Required Experience

5+ years of IT Support or End User Computing experience.

Proven experience supporting VIPs, executives, or C-level users.

Strong experience supporting Apple (macOS/iPhone) and Windows environments.

Experience delivering White Glove or Concierge IT Support.

Experience supporting enterprise collaboration platforms and meeting room technologies.

Experience working in enterprise or corporate environments.

Required Skills & Competencies

Excellent troubleshooting and problem-solving abilities.

Outstanding communication and interpersonal skills.

Professional appearance and executive presence.

Strong customer service mindset.

Ability to work under pressure and prioritize critical issues.

High attention to detail.

Strong ownership and accountability.

Ability to maintain confidentiality and discretion.

Team player with excellent organizational skills.

Language Requirements

Native French speaker

Professional English communication skills (Mandatory)

What We're Looking For

Native French-speaking IT professional with excellent communication skills.

Strong Apple (Mac/iPhone) and Windows support experience.

Proven background in Executive or VIP IT Support.

Experience delivering White Glove IT services.

Strong infrastructure and End User Computing knowledge.

Ability to provide exceptional customer service in a high-profile executive environment.

Immediate availability is highly preferred.

Mandatory Requirements

Native French speaker.

Professional English communication skills.

Executive/VIP Support experience.

Strong Apple (macOS, iPhone) support experience.

Windows Desktop Support expertise.

White Glove/Concierge IT Support experience.

ServiceNow experience.

Microsoft Teams, Teams Rooms (MTR), and Webex support.

Willingness to work onsite in Paris, France.

Availability to participate in an on-call support rotation.

Job Types: Full-time, Contract

Ability to commute/relocate:

Paris (75): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Work Authorization?

Language:

French (Required)

Willingness to travel:

100% (Required)

Work Location: In person