Aftersales Administrator

As CLAAS Global Retail we are a well-established dealer in the agricultural machinery industry. With 18 sites across the UK, we are on a mission to continue driving growth and exceeding revenue targets. All whilst maintaining our high level of customer service and performance.

We are seeking an organised, motivated, and enthusiastic After Sales Administrator to join our dedicated team at the MANNS Saxham dealership. In this important role, you will play a critical part in ensuring the smooth and efficient operation of our After Sales Department.

Main Duties: Provide comprehensive administrative support to the After Sales team, including:

Raising job details and purchase orders

Processing timesheets and liaising with the payroll department

Updating internal systems with customer information and work-in-progress status

Invoicing for completed work

Processing and tracking warranty claims

Managing purchase orders and ensuring invoices are matched appropriately

Handle telephone enquiries, taking and distributing messages as required

Offer day-to-day assistance to ensure the smooth and efficient running of the office

Coordinate with other departments and external contacts as needed to support After Sales operations.

Skills & Qualifications

Solid administration experience, demonstrating reliability and efficiency in office environments

Exceptional interpersonal and communication skills, enabling effective collaboration with colleagues at all levels

Excellent organisational skills with a proven ability to work independently and manage workload with minimal supervision

Strong ability to prioritise tasks and handle multiple requests simultaneously in a fast-paced setting

Meticulous attention to detail and commitment to maintaining a high level of accuracy in all tasks

Proficient in Microsoft Office applications, including Word, Outlook, and Excel

Knowledge of the agricultural sector (advantageous)

Benefits:

Bereavement leave

Canteen

Company events

Company pension

Cycle to work scheme

Employee discount

Enhanced maternity leave

Enhanced paternity leave

Free parking

Life insurance

On-site parking

Paid volunteer time

Referral programme

Sick pay

Work Location: In person