Customer Service (ZL) | 20010224

Process booking to meet customer satisfaction and time frame required by KPI. Achieve to be the best customer service-oriented provider.

1. Shipping (50%)

Shipping coordination (20%)

To be primary point of contact for the customer regarding all shipment arrangements.

Operations (20%)

Liaising with local and oversea office, agents and contractors for shipment requirements.

Billing (10%)

Generate invoices and updates of cost from agents and contractors.

2. Warehouse (50%)

Order processing (20%)

Daily coordinate with customer on the order drop to warehouse.

Update the WMS based on the order from customers.

Generate Pick list to warehouse.

Coordinate with transporter on stuffing and unstuffing activities in warehouse.

Prepare necessary freight document.

Fast response to customer requests.

Warehousing (20%)

Coordinate with warehouse Team Leader to carry out operation based on customer request.

Ensure the job opening and closing.

Billing (10%)

Ensure the month end billing is tally to the services provided to customers.

CBM is calculator accuracy based on the inventory, inbound and outbound activities.

On time posting invoices to customers.

Requirements:

Diploma / Degree preferred

Minimum of 2-year experience in logistics and warehouse

Possess excellent communication and interpersonal skills

Knowledge in shipping industry will be advantage

Ability to work independently, meticulous, self-motivator and a team player

Ability to cope in fast-paced environment

Pleasant personality and a good team player

Proficient in MS Office & able to work independently

Function:

Countries & Business Development

Publish in Internal Career Page:

No