Senior Operations Manager

About the role:

The Frontline Support Services project aims to design, implement and evaluate a new Frontline Support Officer (FSO) function to strengthen frontline service delivery and reduce administrative burden on operational police members. The project includes a fast-tracked return pathway, enabling suitable former members to undertake the Reservist role. The roles will focus on administrative and support functions currently performed by frontline officers, including station counter services and investigation and prosecution documentation. The project is being delivered as a two-year pilot to refine the role, assess workforce requirements, and establish an evidence base for a sustainable alternative workforce model. The overarching objective is to improve frontline capacity by reallocating administrative tasks, enabling operational members to focus on core policing activities.

The Senior Operations Manager oversees the Operations Stream of the Frontline Support Services Model. Four Senior Sergeants are direct reports, who in turn have reports that supervise reservists (Frontline Support Officers). This role is critical for ensuring service delivery to ensure the Frontline Support Officers are freeing frontline police officers from administrative duties so that they can increase the time spent in community. The Senior Operations Manager is considered the Frontline Support Services Owner, as they responsible ensuring the model operates in accordance with the Concept of Operations. They work with other senior members of the Frontline Support Services Project team to make recommendations to ensure the model continuously improves.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

Ownership of the Frontline Support Services Operations function, determining the strategic direction and what the function delivers

Being responsible for protecting the integrity of the function, ensuring the proof-of-concept runs within its defined scope

Managing relationships with local area commanders and divisional and regional leadership

Overseeing performance across all FSS operational service streams (RSS, ISS, JSS)

Making resource allocation decisions to address emerging demands or capacity constraints

Supervising of four regionally based senior sergeants

Being a member of the Frontline Support Services Leadership Team

About You:

The successful candidate will ideally have the following skills and experience:

Experience in translating strategy into action

Established leader who has people management experience (ideally at a divisional level)

Ability to manage multiple stakeholder relationships

Ability to use data to influence others

Competent decision-maker and problem solver

Further Information:

One (1) x full-time, fixed-term position available. 2 year fixed term contract - 01/07/2026 - 30/06/2028

This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

Resume

Completed application form - the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Sunday 19 July 2026.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.

For further information, please contact: Dan Goodhardt on (03) 8533 0837 or Dan.Goodhardt@police.vic.gov.au.

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 6004.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps