Service Engineer- Cloud Networks

What’s the role?

The Service Engineer- Cloud Networks is responsible for providing expert services in relation to planning, building, managing, operating, and supporting high performance network infrastructure development, design, and operations for the Westpac Group.

Your key responsibilities may include:

Design, implementation and development of public cloud network, security infrastructure and associated infrastructure-as-code

Consultation for new cloud infrastructure patterns and standards

Providing Technical Level 3 support (and on-call support) for cloud network environments

Providing input into the development of technology strategies, standards, and governance procedures to support the development of effective infrastructure strategy, standards, and procedures.

Providing input into the planning of future infrastructure requirements, assess existing infrastructure, conduct all aspects of capacity planning, performance monitoring and tuning of specific infrastructure components and liaise with third parties/external support vendors for infrastructure maintenance and upgrades to ensure the stability and availability of technology infrastructure services to the business.

Providing specialised Third-level support and technical expertise to assist and manage issue resolution, ensuring issues are resolved within a timely manner.

Engaging with relevant stakeholders to evaluate if infrastructure requirements can be defined in terms of existing or new services to ensure user requirements are understood and appropriately translated into infrastructure requirements.

What do I need?

Strong experience managing and supporting public cloud infrastructure across AWS, Azure and/or GCP environments

Solid understanding of cloud networking concepts including virtual networks, routing, IP addressing, load balancing, security controls and connectivity services

Hands-on experience with infrastructure automation and provisioning tools such as Terraform, Python and Ansible

Strong troubleshooting and problem-solving skills with the ability to diagnose complex network and infrastructure issues

Understanding of ITIL service management practices, including incident, change and problem management, with experience using tools such as Jira

Relevant cloud and/or networking certifications (AWS, Azure, CCNA, CCNP or similar) and on-call operational support experience highly regarded

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

Tailored learning and development opportunities to help your grow your career within the bank.

Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.