Workforce Planning Manager
About the role
276941BR
Workforce Planning Manager
Nottingham, Nottingham Support Office
Permanent
Full-time
Job Description
Contract: Full-time, Permanent
Location: Nottingham (Support Office)
Closing date: 20/07/26
Recruitment Partner: Daniel White, Daniel.White1@boots.com
Are you ready to make a difference? Join us at Boots as a Workforce Operations Manager in Nottingham, Beeston, leading how we plan and invest in colleague hours across our UK & ROI stores. This is a high-impact role shaping workforce strategy, cost efficiency, and customer experience at scale.
This role sits within the Workforce Operations function at Boots and reports into the Head of Workforce Operations. You will lead a team of Workforce Analysts and play a critical role in managing payroll investment across our UK & ROI store estate, ensuring we balance cost, service, and customer experience.
What you’ll be doing
This is a unique opportunity to influence how we invest c.£700m+ in colleague hours, directly impacting store performance and customer experience.
In this role, you will:
Own workforce planning and payroll allocation across all Boots UK & ROI stores estate
Lead and develop a team of Workforce Analysts, ensuring accuracy and integrity of workforce models (including ACI)
Model and validate payroll savings opportunities and support business case development across functions
Lead the Customer Driven Profiling (CDP) process, ensuring resource aligns to customer demand
Provide clear, insight-led reporting to senior stakeholders to support decision making
Drive continuous improvement in workforce planning methodologies, tools and governance
What you’ll need to have (our must-haves)
Strong experience in workforce planning, financial modelling or labour optimisation in a large, complex business
Proven ability to work with large data sets and apply analytical thinking to solve business challenges
Experience managing or leading analysts and delivering high-quality outputs through others
Strong stakeholder management skills with the ability to influence senior leaders
Ability to simplify complex data into clear, actionable insights
Comfortable working to deadlines and managing multiple priorities
It would be great if you also have
Experience with workforce planning tools or models (e.g. labour models, forecasting tools, data cube structures)
Knowledge of retail or multi-site operations
Experience applying continuous improvement or lean methodologies
Understanding of payroll budgeting or financial planning processes
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for career development and progression, supported by our commitment to learning and growth.
Rewards designed for you
Boots Retirement Savings Plan
Generous employee discounts for you and a family member
Enhanced maternity/paternity/adoption leave pay
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Flexible benefits scheme including options for additional holiday and discounted gym memberships.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
Business Area
Support Office
Function
Customer Support Centre, Retail & Central Operations
Keywords
Workforce, Planning, Manager
Hours per week
37.5
Latitude,longitude 1
52.927182,-1.183948
Is this a Global Brands req?
No
Airport
No
Should this appear on the No7 Beauty Company website?
No
Company
Non Stores
Division
Non Stores
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
East Midlands
Area
East Midlands (non stores)
Store
Nottingham Support Office
Req Posted Date
06-Jul-2026
County
Nottinghamshire
Country
UK
Address 1
Recruitment Service Centre (D94)
Address 2
Thane Road
Address 3
Nottingham
Post Code
NG90 1BS
Source
Boots
Questions about this role
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