Operations Technical Learning and Development Senior Analyst

Always work with Safety, Quality and Respect in Mind. Demonstrates the VALUE in Training.

Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.

Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.

Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.

Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.

Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.

Market company training opportunities to employees and provide information on benefits to encourage participation.

Inform employees on scheduled training and track their progress.

Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.

Lead a team of instructors to design, develop and deliver technical training and development programs for Vertiv Personal.

Develop effective working relationships with and consult with key stakeholders to support the continual gathering of information, feedback, and input from them in order drive curriculum development/evolution.

Design training programs to ensure training transfer on the job. This includes course pre-work, instructor lecture, hands-on lab exercises, post-work, exams, and on-the-job training plans.

Assist to design and develop training strategy for the organization including technical and non-technical, onboarding, refresh training, training for new products and enhancement for existing products, etc.

Assist trainers to develop quarterly and annual technical training calendar.

Implement a Train-The-Trainer certification program.

Establish technical skill assessment tools to build customized learning programs and curriculums to improve team performance and customer experience.

Develop standard work for team learning and development journey.

Manage technical learning centers.

Apply Adult Learning Theory, eLearning, blended learning methods to improve training effectiveness and students’ learning experience.

Develop eLearning strategy for technical training delivery and build up eLearning capability of the team, e.g., webinars, video, self-paced or on-demand learning methods.

Leverage Learning Management System (LMS) to house, deploy and track global training initiatives to include certification programs.

Drive continuous improvement projects to improve training quality and effectiveness.

Develop and maintain a process to keep track of training records and ensure compliance with internal and external audits.

Improve training compliance with all safety, quality, and regulatory requirements.

Other duties and responsibilities as assigned.

Can explain and demonstrate in clear understanding manner the operation / show the procedures to the operator.