QA Tester

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

JOB SUMMARY:

The QA Tester is responsible for ensuring the quality, reliability, and performance of software applications through systematic testing and validation processes. The role supports the software development lifecycle by identifying defects, verifying functionality against requirements, and ensuring releases meet defined quality standards before deployment.

JOB DUTIES:

Test Planning & Design

Review business and functional requirements to define test strategies and test cases.

Develop comprehensive test plans covering functional, integration, regression, and user acceptance testing

Supports the delivery and ongoing improvement of ICR products, with particular focus on TOPS, STT tools, and related internal or client-facing workflows.

Test Execution

Execute manual and/or automated test cases across multiple environments

Validate system functionality, performance, and usability against expected outcomes

Defect Management

Identify, document, and track defects using standard bug tracking tools

Work closely with developers to reproduce issues and validate fixes

Environment & Data Preparation

Prepare test environments and ensure availability of relevant test data

Support deployment validation in UAT and production environments

Reporting & Documentation

Provide clear test reports, defect summaries, and quality metrics

Maintain traceability between requirements, test cases, and defects

Collaboration

Work with developers, business analysts, and ICR stakeholders to clarify requirements and acceptance criteria

Participate in sprint planning, stand-ups, and retrospectives (Agile environments)

Supports preparation of product proposals, business cases, release materials, process documentation, and stakeholder updates.

Builds strong working relationships across teams and contributes to a structured, user-focused product management approach within ICR.

CREDENTIALS:

Education: Degree in business, technology, IT, computer science or related discipline..

Experience and Track Record: 3 + years’ experience in QA testing for applications. Prior experience with automated speech to text platform and media (audio and video) is preferred.

Communication Skills: Strong verbal and written communication skills, with the ability to work effectively across technical and non-technical teams and present information clearly to stakeholders.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to assess issues, interpret feedback and data, and support practical product and process decisions.

Adaptability: Able to work in fast-paced, iterative environments to reduce defect leakage into production and improve test coverage and regression efficiency.

Programming Skills: Should possess practical programming skills to support test automation, data validation, and integration testing activities. Preferred language would be C# and Phyton

Tools and Systems: Proficiency in test automation tools and project tracking systems (eg. Jira) is preferred. Exposure to platforms such as TOPS, STT tools, or similar operational technologies is advantageous.

Work Ethic: Organised, proactive, and reliable, with the ability to manage competing priorities, follow through on actions, and work effectively in a dynamic environment with changing business needs.

REQUIRED CHARACTERISTICS:

Ability to multi-task in a fast-paced, deadline-driven team environment

Excellent verbal and written communication skills

Effective analytical and problem-solving skills

Good understanding of SDLC environments

Fresh graduates are welcome to join

Your specific salary will be determined based on several factors:

Location-based market rate for the role

Your abilities in relation to the job specification

Performance during screening and interview

Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

Build trust-based partnerships

Nurture long-term relationships

Remove collaboration barriers

Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in

Align communication with organizational goals

Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Use data to identify improvement opportunities

Make informed decisions

Align team goals with boarder strategy

Empower teams to manage their own goals

Translate vision into clear priorities

Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency

Use clear documentation and expectations

Resolve issues quickly using data and feedback