Consultant - Zscaler

Date: Jul 6, 2026

Job Requisition Id: 65119

Location:

Bangalore, KA, IN Bangalore, KA, IN Indore, MP, IN, 452001 Indore, MP, IN Indore, MP, IN Pune, MH, IN Pune, IN

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YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Network layer security Firewall Professionals in the following areas :

Job Title: Zscaler L1 Support Engineer / Analyst

Role Overview

The Zscaler L1 Engineer is responsible for monitoring, basic troubleshooting, and supporting Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) environments. This role involves handling initial support tickets, performing basic configurations, and escalating complex issues to higher support levels.

Key Responsibilities

Monitor Zscaler (ZIA/ZPA) alerts, dashboards, and logs for security and connectivity issues

Provide Level 1 support for incident management, service requests, and user issues

Perform basic troubleshooting for:

Web access issues

VPN/ZPA connectivity

Authentication (SSO, MFA)

URL filtering and policy-related issues

Handle ticketing tools (ServiceNow, Jira, etc.) and ensure SLA compliance

Escalate complex issues to L2/L3 teams with proper documentation

Assist in user onboarding/offboarding in Zscaler

Validate policy changes and basic configurations under guidance

Generate daily/weekly reports on incidents and system health

Maintain documentation of known issues and resolutions

Required Skills

Basic understanding of networking concepts (TCP/IP, DNS, HTTP/HTTPS, VPN)

Familiarity with Zscaler products (ZIA, ZPA) – basic level

Knowledge of proxy, firewall, and web security concepts

Understanding of authentication methods (AD, SAML, LDAP)

Basic troubleshooting and analytical skills

Experience with ticketing tools (e.g., ServiceNow)

Good verbal and written communication skills

Preferred Skills

Exposure to cloud security platforms

Basic knowledge of SSL inspection, PAC files, and traffic forwarding

Familiarity with SIEM tools (e.g., Splunk, Sentinel)

Certification (optional but preferred):

Zscaler Certified Associate (ZCCA)

Network certifications (CCNA, etc.)

Experience & Qualifications

3-4 years of experience in network/security support

Bachelor’s degree in Computer Science, IT, or related field

Key Competencies

Problem-solving mindset

Ability to work in a 24x7 support environment (if required)

Willingness to learn and adapt to new technologies

Strong customer handling skills

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

Flexible work arrangements, Free spirit, and emotional positivity

Agile self-determination, trust, transparency, and open collaboration

All Support needed for the realization of business goals,

Stable employment with a great atmosphere and ethical corporate culture