Aje Cluster Manager - Castle Towers & Macquarie

Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.

Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.

Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.

Join icon fashion house Aje as a Cluster Manager at our Castle Towers & Macquarie store locations – led by Regional Manager Kayla.

About this opportunity:

Being experienced and passionate about retail and leadership you will be responsible for:

Ensure exceptional customer experience through personalised service and product knowledge.

Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.

Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.

Responsible for the operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.

Responsible for increasing the VIP customer base and nurturing relationships with all VIP customers, ensuring they are kept informed of new products, upcoming sale activity, and VIP events.

Communicate effectively with the management team, providing updates and feedback.

Manage financial aspects including budgets, KPIs, banking, and expense monitoring.

Administer daily reports, manage stock control, and ensure administrative tasks are completed promptly.

To be aware of market trends, understand forthcoming customer initiatives

Develop and mentor team members across each boutique, ensuring adherence to company policies and standards.

Recruit and train high-calibre staff, conduct performance appraisals, and establish succession plans.

Plan and execute in-store activations and attend training sessions as required.

What do we offer?

Generous salary packaging

It is hard to not embrace the Aje style with generous employee discounts and staff wardrobes

Your growth is our growth, training and development programs are recommended and encouraged!

Career progression

You can earn Contra credit

Access to our comprehensive Employee Assistance Program designed to support your wellbeing

No key achievement and success goes unnoticed

Referral incentives

Increasing positive corporate responsibility, reflected through our Aje Aware Charter