Team Leader Central Reservations

Office of Sport

Reference number

551527

Occupation

Technical Customer Service, Management and Support, Call Centre Services

Work type

Full-Time

Location

Sydney - Greater West

Salary Information

Clerk Grade 7/8

Closing date

20 July 2026 at 11:55pm

Everyone plays here

Salary ranges from $116,981 to $129,492 + super & leave loading.

Two-year, Temporary Fulltime Opportunity with the possibility of a conversation to ongoing

Based at Sydney Olympic Park – Flexible working arrangement available

About the role

The Team Leader, Central Reservations is responsible for leading the day-to-day operations of the Central Reservations team, ensuring the delivery of exceptional customer service while driving sales performance and business growth across the Office of Sport's venues and programs. This role combines people leadership, customer experience, commercial acumen and data-driven decision-making to maximise utilisation, achieve revenue targets and support positive outcomes for clients and stakeholders.

Responsibilities

Lead, coach and develop a high-performing reservations team, fostering a culture of accountability, customer focus and continuous improvement.

Drive sales and business development outcomes by managing customer enquiries, quotations, contracts and bookings, while identifying opportunities to increase utilisation and revenue.

Analyse operational and sales data to provide insights, support strategic planning and contribute to the achievement of business and financial objectives.

About you

You are an experienced people leader with a strong background in customer service, reservations, sales or booking operations. You have a proven ability to lead and motivate teams, build strong stakeholder relationships and deliver outstanding customer experiences. Commercially minded and solutions-focused, you are confident using data and insights to inform decisions, improve performance and identify growth opportunities. Your strong communication, negotiation and organisational skills enable you to effectively manage competing priorities while maintaining a high standard of service delivery.

Essential requirements

Relevant tertiary qualifications and/or substantial experience in bookings and sales management.

Obtain and maintain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012 Appointments are subject to reference checks.

Successful candidates will also be required to complete a National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.

For more information read the full Role Description: Role Description - Team Leader Central Reservations

About us

The Office of Sport is a unique workplace, where no two days are the same! We work tirelessly and with passion to deliver on our purpose of ‘Everyone Plays Here’ – improving the lives of people across NSW through sport and active recreation.

By providing leadership, policies, programs, funding and infrastructure, our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW. Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is a place for all people in NSW.

How to apply?

Your online application must include:

A cover letter outlining your interest and suitability for the role (maximum 2 page)

An up-to-date CV outlining experience, skills & achievements relevant to this role (maximum 5 pages)

To be eligible to apply for this position, you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. Any offer of employment will be subject to a satisfactory National Police Check and pre-employment checks.

Applications close: 11:55pm 20th July 2026

Contact for enquiries: Ryan O’Loughlin, Centre Operations Manager - Ryan.Oloughlin@sport.nsw.gov.au

What’s in it for you?

The Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our benefits include salary packaging, access to the Fitness Passport, the Employee Assistance Program, and free onsite parking.

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.

We want you to bring your best self to this recruitment process. If you feel you may require any adjustments or assistance during the recruitment process, please reach out to the Talent Acquisition Team via workforcemanagement@sport.nsw.gov.au