Account Coordinator

Customer Account Co-ordinator – 6 Months Fixed Term Contract

Bruntingthorpe

40 hours per week (Monday – Friday)

£28,753

Accelerate your career with a company that leads the way!

Manheim Vehicle Services, part of the Cox Automotive Group, is a fast-paced, innovative business dedicated to delivering outstanding support for our customers. We handle every stage of the vehicle lifecycle - from de-fleet programs and multiple remarketing channels to complete vehicle preparation, taking cars from wholesale condition to retail-ready.

We pride ourselves on being agile, responsive, and committed to quality. Our team carries out detailed cosmetic inspections, manages authorisations and ensures every vehicle meets strict contractual and customer-specific standards before hitting the market. Our goal is simple - get vehicles sale-ready and get it right every time.

Our Customer Hub is at the heart of our service excellence. We ensure every Cox Automotive customer receives top-tier support across our full range of products and services. This includes meeting contractual commitments, achieving KPIs, and managing day-to-day operations with precision and care - all whilst delivering exceptional results.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer-to-peer recognition scheme. And there’s even more to enjoy:

Option to buy additional holiday days

Your birthday off every year – paid

One annual Well-Being Day for you to relax and recharge

One paid Charity Day to give back and support a cause that matters to you

Opportunities for career progression across the Cox Automotive network

Competitive pension scheme

About The Role

As an Account Coordinator, you will support the day-to-day operational delivery for customer accounts, ensuring vehicle movements, reporting and communication run smoothly.

You will act as the primary point of contact for our customers, providing regular updates via email and occasional phone calls to resolve queries, provide progress updates or handle escalations. Working closely with Sales, Operations and external stakeholders, you will help keep vehicle activity on track and ensure contractual timeframes are consistently met.

Much of the role involves tracking vehicles through operational systems and Excel-based reports, coordinating updates across operational teams, and keeping customers informed of progress or delays throughout the vehicle journey.

This is a role for someone organised, proactive and confident - someone who enjoys coordinating activity, solving problems and building strong working relationships.

What You’ll Be Doing

Act as the main point of contact for customers, providing regular email updates on vehicle status, progress and any delays

Serve as an escalation point and liaison between Sales and Operations

Build strong relationships with operational teams including workshops, bodyshops and logistics, proactively chasing updates and confirming vehicle locations when required

Attend customer review meetings and conference calls as required

Coordinate and monitor vehicle movements to meet contractual timeframes

Track vehicle activity using Excel-based reports, including managing vehicle lists, updating registration data, and maintaining accurate tracking spreadsheets

Process and manage vehicle collection requests from vendors

Ensure all vehicles are collected within designated SLAs

Work closely with logistics teams to coordinate collections, deliveries and re-deliveries

Support day-to-day operational delivery across centralised accounts

Produce accurate vehicle updates and account reports

Compile and distribute internal and external reports

Maintain and update internal systems and vehicle tracking platforms with precision and attention to detail

Identify potential sales opportunities within accounts

Support relationship management and customer retention

Contribute to service improvements and operational efficiencies

What We’re Looking For

You’re confident speaking to customers at all levels and can handle escalations calmly and professionally

You can manage multiple tasks, meet tight deadlines and stay focused in a fast-paced, high-volume environment

You build trust quickly and collaborate effectively across departments

Accuracy matters to you - especially when handling data, reports and customer information

You’re confident working with Excel and operational data, maintaining tracking spreadsheets and producing accurate reports

You understand business priorities and can spot opportunities to add value

You take ownership of your workload and embrace change positively

We’re Committed to Inclusion

Ready To Join Our Team & Make A Difference?

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.+

Cox Automotive is the world’s largest automotive service organisation. We

provide dependable solutions that improve performance and profitability

throughout the vehicle lifecycle to manufacturers, fleets, and retailers.

Our businesses are organised around our customers’ core needs across vehicle

solutions, mobility, remarketing, funding, and retail.