Collection Executive

ACCOUNT MANAGER – POST-PAYMENT & COLLECTIONS

Aspire Jobs | Full-Time | ₹25,000 – ₹40,000/month | Night Shift (8:00 PM – 5:00 AM IST)

Position Title: Account Manager – Post-Payment & Collections

Employment Type: Full-Time

Work Timings: 8:00 PM – 5:00 AM IST (Monday to Friday)

Compensation: ₹25,000 – ₹40,000 per month

Mode of Work: Work from Office

Reporting To: Operations Head / Founder

Language Requirement: Excellent Spoken & Written English (Mandatory)

ABOUT ASPIRE JOBS:

Aspire Jobs is a U.S.-focused IT recruitment and staffing firm dedicated to placing international tech professionals in high-growth American IT roles. We specialize in visa-supported placements, including F-1 OPT, STEM OPT, and H-1B pathways, and are committed to being our candidates' most trusted career partner.

ROLE OVERVIEW:

We are looking for a confident, proactive, and results-driven Account Manager to manage post-enrollment payment operations and collections. This role requires strong communication, negotiation, and relationship management skills to ensure timely collections while maintaining a positive candidate experience.

The ideal candidate will be responsible for following up on payments, resolving payment-related concerns, negotiating payment plans when required, and ensuring accurate record-keeping. The role plays a critical part in protecting Aspire Jobs' revenue pipeline while maintaining professionalism and accountability.

KEY RESPONSIBILITIES:

Own the end-to-end post-enrollment payment collection process for active candidates.

Conduct regular payment follow-ups via calls, WhatsApp, email, and CRM systems.

Set clear payment expectations with candidates and secure commitment to agreed payment schedules.

Track overdue accounts and proactively implement collection strategies.

Negotiate payment plans and resolve payment disputes professionally.

Maintain accurate payment records, installment tracking, and account status updates.

Coordinate with recruitment, enrollment, and operations teams regarding payment-related matters.

Issue payment reminders, receipts, and overdue notices.

Identify and escalate high-risk or non-responsive accounts.

Prepare daily and weekly collection reports for management review.

Maintain high collection rates while preserving positive candidate relationships.

REQUIRED QUALIFICATIONS & SKILLS:

Excellent spoken and written English communication skills.

Strong negotiation and persuasion abilities.

Ability to confidently handle payment objections and difficult conversations.

Professional phone etiquette and relationship management skills.

Experience in collections, account management, customer support, inside sales, EdTech counseling, recruitment operations, or related fields.

1–4 years of relevant experience preferred.

Experience handling installment-based or recurring payment collections is an advantage.

Experience working with U.S.-based clients or candidates is preferred but not mandatory.

Proficiency in CRM systems, Microsoft Excel, and basic reporting tools.

WHAT WE OFFER:

Competitive salary package of ₹25,000 – ₹40,000 per month.

Stable full-time night-shift opportunity.

Career growth within the U.S. staffing and recruitment industry.

Professional and performance-driven work environment.

Exposure to international recruitment operations and candidate management.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Leave encashment

Paid time off

Shift availability:

Night Shift (Required)

Work Location: In person