Customer Service Representative - State Farm Agent Team Member

Benefits:

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY:

I opened my agency in 2018 and currently lead a team of six. Before becoming an agent with State Farm, I spent seven years as a team member, which gave me valuable experience and helped shape the customer-focused culture we’ve built today.

Outside of work, I enjoy traveling, exploring new restaurants, working out, and prioritizing mental health and personal growth. I’m passionate about educating customers and helping them make the best decisions for themselves and their families. My goal is to make insurance and financial conversations approachable, relatable, and genuinely helpful.

I stay involved in the community through work with the Houston Food Bank, sponsorships for local dance teams, and hosting community events during our office anniversaries. Building strong local relationships is something we care deeply about.

Our agency offers a variety of sales incentives, including travel opportunities and flexible hours, along with a 401(k), health benefits, licensing reimbursement, and a strong focus on work-life balance. We believe in rewarding hard work while creating an environment where people can grow personally and professionally.

Our vision is to be the premier source for protection and wealth creation within the community. We strive to become the go-to resource through integrity, hard work, and outstanding customer service. I’m looking for someone who communicates effectively, genuinely cares about helping people, and wants to be part of a team that is focused on growth, relationships, and making a real impact.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tamara Thompson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.

Assist customers with policy changes and updates.

Process insurance claims and follow up with customers.

Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.

Detail-oriented and able to multitask.

Previous customer service experience preferred.