Customer Solutions & Claims Supervisor

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION SUMMARY:

The Customer Solutions & Claims Supervisor leads the execution of Order-to-Cash (O2C) operations, overseeing demand capture, order management, fulfillment, and customer support to ensure reliable service and revenue protection. This role drives team performance, resolves complex issues, and partners cross-functionally to deliver consistent customer outcomes, improve operational efficiency, and uphold service level commitments.

This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Strong preference for candidates located within a commutable distance to the Palm Beach Gardens, FL or Bridgewater, NJ office .

RESPONSIBILITIES:

Leadership

Lead team to deliver high-quality service to customers and stakeholders

Act as escalation point for complex customer, order, and system issues

Set priorities and guide issue resolution and exception handling

Drive accountability to KPIs, service metrics, and performance targets

Promote continuous improvement and a customer-first mindset

Operations

Manage workflow, priorities, and operational updates

Ensure accurate, timely order processing aligned to SLAs

Monitor orders, backlog, and aging to mitigate risks

Communicate order status, delays, and inventory impacts to stakeholders

Identify root causes of recurring issues and drive resolution

Use data to improve accuracy, reduce manual work, and standardize processes

Performance Management & Employee Development

Coach and develop team members to improve performance and capability

Conduct one-on-ones, performance reviews, and development planning

Lead onboarding, training, and quality/compliance checks

Reinforce adherence to processes, tools, and service expectations

Build a high-performing, accountable, customer-focused team

REQUIREMENTS:

Bachelor’s degree preferred or equivalent experience

3+ years in customer service, order management, or supply chain (O2C environment preferred)

Experience in a high-volume, customer-facing environment

Experience in business-to-business and/or wholesale consumer goods preferred

Prior supervisory or team lead experience preferred

Proficiency in Microsoft Office Suite (strong Excel skills) and experience with Oracle, Service Cloud, Five9, or similar ERP/contact center systems

SKILLS:

Strong leadership and team management

Ability to manage escalations and resolve complex issues

Strong collaboration and stakeholder management

Analytical mindset with ability to interpret data

Effective written and verbal communication

Strong organization and prioritization in a fast-paced environment

The approximate pay range for this position is $65,000- $72,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:

About Us | Nestlé Careers (nestlejobs.com)

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It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 404205