IT&D Manager, Vendor & Commercial

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

As IT&D Manager, Vendor & Commercial, you will partner closely with IT&D Global Capability teams to manage the wider IT vendor ecosystem, ensuring consistent commercial governance, performance management, and value delivery across all non‑Tier 1 suppliers. Reporting into the IT&D Senior Manager, Vendor & Commercial, you will be responsible for embedding vendor management standards into day‑to‑day operations, supporting capability teams, and ensuring contracts and service arrangements are effectively managed throughout their lifecycle.

Your responsibilities

Partner with IT&D Global Capability teams to manage the non‑Tier 1 IT vendor landscape

Lead negotiation of contracts, commercials, and service terms for assigned vendors

Draft, maintain, and manage SLAs to ensure service expectations are clearly defined and met

Track and manage contract renewals, extensions, and changes

Support procurement and vendor selection activities in line with IT&D standards

Monitor vendor performance, cost, and delivery against contractual commitments

Ensure compliance with contractual terms, financial controls, and regulatory requirements

Escalate risks, issues, and opportunities to the Senior Manager as required

The experience we're looking for

Experience in IT vendor management, commercial management, procurement, or related roles

Solid understanding of IT contracts, SLAs, and vendor service models

Experience managing multiple vendors across different technologies or service types

Strong stakeholder management skills, working closely with IT delivery teams

Commercially aware, with the ability to analyse cost, value, and performance

Comfortable operating within established governance frameworks

The skills for success

Vendor Management, Stakeholder Management, Contract Negotiation

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality