IT Support / TechOps Specialist (m/f/d)

ABOUT US

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.

Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at www.getpliant.com

We’re now looking for an IT Support / TechOps Specialist (m/f/d) to join our team. This is a hybrid role based in Berlin.

WHAT YOU’LL DO

Provide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable work

Troubleshoot and resolve issues with user workstations across macOS and Windows environments (Linux experience is a plus)

Support and administer a range of SaaS tools used across the company

Own IT-related onboarding and offboarding processes for employees, including access provisioning and device setup

Procure, configure, and manage hardware and software assets

Maintain accurate asset inventory and IT documentation

Enable colleagues by teaching best practices for internal tools and workflows

Ensure company systems are secure and up to date (endpoint security, antivirus, patches, basic networking)

Support and help manage the use of AI-powered tools across the company, including access management, security considerations, and user enablement

Proactively identify repetitive tasks and improve or automate IT and TechOps workflows

WHAT YOU’LL BRING

Strong motivation to help others and take ownership of IT topics end to end

Enjoyment in supporting colleagues and solving practical, day-to-day technical problems

Hands-on experience in IT support, TechOps, or a similar role

Practical experience with common IT service management activities (e.g. incident handling, onboarding/offboarding, access management)

Strong experience administering and troubleshooting macOS and Windows systems, including regular use of the command line and scripting to automate tasks and resolve issues.

Ability to support and deliver internal projects, including building internal tools or lightweight web interfaces.

Good working knowledge of hardware, networking, and endpoint management

Experience managing IT assets, inventories, and documentation

A process-oriented mindset with a focus on reducing manual work through automation

Ability to work independently in a remote or hybrid environment

Fluent English (additional EU languages are a plus)

NICE TO HAVE

Experience administering tools such as Google Workspace, Slack, Atlassian (Jira, Confluence), or similar platforms

Familiarity with identity and access management and mobile device management tools

Exposure to AI tools in a workplace setting (e.g. copilots, internal assistants, automation tools)

Interest in security standards and certification processes (e.g. ISO 27001)

Basic experience with infrastructure-as-code tools such as Terraform

Experience setting up and supporting conference room or hybrid meeting equipment

WHAT WE OFFER

The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence

Attractive remuneration

Your choice of preferred OS, Windows or Mac

Flat hierarchy and transparent communication in a relaxed, professional atmosphere

Opportunity to develop your talent in a dynamic team with ambitious goals

Flexibility and possibility to work remotely

Monthly mobility benefit

Wellhub Membership

Company card with a monthly allowance for lunches, coffee, etc. with co-workers

At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process - we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.