Associate Manager Business Process Solutions/LMA/Insurance BPS

Job Description:

Essential Job Function: -

Analyse business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions.

Supervises the development of scope of services and requirements definitions. Assign, structures and supervises team deliverables to meet project schedules.

Serves as technical resource for client(s) and/or staff. Analyse, responds and resolves issues and assists in re-evaluating priorities.

Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry.

Identifies additional product/services opportunities in client organization and follows up with business development team.

Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and make recommendations for personnel actions. Makes recommendations for salary increase transfers and terminations to manager.

Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, aids in pre-sale inquiries and assists in client evaluation.

Education Qualification: -

Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in business administration, information technology, computer technology or related field preferred

Work Experience & Key Competencies: -

People Management experience is must.

Eight or more years of business process outsourcing, consulting, or systems implementation experience

Two or more years of leadership experience

Experience working with business processes

Experience working with information technology applications and infrastructure

Experience working with application delivery, management structures and reporting procedures

Experience working with integrating applications

UK Insurance Experience would be an advantage

Should be capable of:

Review and assess Business Requirements and Determine Scope of Project

Ensure Process Excellence

Drive and implement Process Automation

Estimate Resource Requirement and Recruit Resources as per requirement

SLA Management and Preparation of P&L

Client Co-ordination and Management and People Management

Ensure Business unit profitability

Prepare and maintain Daily, Weekly and Monthly reports

Ensure appropriate documentation preparation and control

Ensure adequate access control and compliance of ISMS Policy

Conduct Project Management Reviews and Analysis

Organize Training for new recruits and continual Process Refresher Training

Facilitate data for Senior Management Review

Contribute towards Business Development, where applicable

Managing & motivating the team towards a common goal and keep them focused

Engendering trust and commitment and build relationships with staff and clients

Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members

Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality

Other Skill Requirement: -

Presentation skills

Analytical and business process development skills

Communication skills

Human relations skills to select, develop, mentor, discipline and reward employees

Ability to define specific solutions within an abstract environment

Ability to develop and apply business and management consulting applications and services

Willingness to travel

Able to work in office environment

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