Lead Technical Trainer

Purpose and Scope:

The Lead Technical Trainer is responsible for developing, leading, and delivering technical training programs for ACT-Chargers equipment, software, and service operations. This role supports internal employees, dealer networks, field service teams, and partners by ensuring consistent technical knowledge, safe work practices, and high-quality service standards.

The ideal candidate combines deep technical expertise in industrial charging systems with strong instructional and leadership abilities. This individual will also help establish scalable training processes, certification programs, and learning content as the company grows.

Responsibilities:

Lead the development and execution of technical training strategies for ACT-Charger products and Service operations

Create standardized onboarding and certification programs for Dealer network and their technicians, installers, and support teams

Develop training roadmaps for new product launches, software updates, and field service procedures

Manage training schedules, instructor assignments, and training resources

Serve as the primary subject matter expert for technical training initiatives

Evaluate trainee performance through written testing and practical demonstrations

Conduct in-person hands-on training sessions for:

Field service technicians

Dealer service teams

Customers and fleet operators

Installation partners

Internal support personnel

Deliver training on:

Material handling and ground equipment charging systems

Electrical fundamentals and safety

Charger diagnostics and troubleshooting

Firmware and software updates

Networking and communications

Preventive maintenance procedures

Installation and commissioning

Develop and maintain:

Training manuals

Certification tests

Technical presentations

E-learning modules

Safety documentation

Update training materials based on engineering changes, field feedback, and warranty trends

Work closely with engineering, product management, and service departments to ensure training accuracy

Support the growth and performance of the dealer and service partner network

Establish technician certification requirements and recertification standards

Provide mentorship and coaching to field trainers and technical support personnel

Promote OSHA, electrical safety, and lockout/tagout procedures

Ensure training complies with industry standards and company safety policies

Required Qualifications:

Associate's or Bachelor's degree in Engineering, Electronics, Automotive Technology, Education, or related field

10+ years of experience in technical training, field service, or technical support

5+ years of leadership or senior trainer experience

Experience with EV chargers, electrical systems, industrial equipment, or related technologies

Strong understanding of:

AC/DC electrical systems

High-voltage safety

Diagnostics and troubleshooting

Networking and communication protocols

Experience developing technical training materials and certification programs

ASE, EVITP, or electrical certifications

Experience in EV charging infrastructure or renewable energy industries

Knowledge of CAN communication

Excellent presentation and communication skills

Ability to travel up to 50-70% as needed

Key Skills:

Leadership and team development

Technical instruction and coaching

Curriculum development

Troubleshooting and diagnostics

Public speaking and presentation

Process development

Cross-functional collaboration

Project coordination

Problem-solving under pressure

Pay: $118,000-$175,000