Account Manager, Brand

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company. Job Description: Account Manager, Brand About the Role: Zeno Group Canada is seeking a fearlessly creative Account Manager to join our Brand team. This role is responsible for acting as the day-to-day client contact, actively managing multiple projects and programs both strategically and from a budgetary standpoint. A smart writer and editor, you’re a creative thinker and doer, ready to support the team and help ensure consistent excellence in quality of work delivered to clients. The Account Manager will play an active role in collaborating with the team and mentoring junior staff. This is a hybrid role working from our Toronto office or remote from Montreal. Responsibilities: Play a critical role in developing communications plans, demonstrating the ability to think strategically, creatively, and holistically about client programs; actively support execution and manage progress, including tracking goals and reporting. Serve as the daily client contact across multiple accounts, acting as an agency representative and addressing client issues effectively and promptly. Research, write and edit media materials, including media pitches, creator briefs, interview prep docs, fact sheets and more. Regularly pitch media for campaigns and new product/service launches. Continuously build relationships with media, influencers, and internal business partners to meet client needs. Lead creator programs from start to finish, including research, selection, contract negotiation, review and reporting. Understand key client information, including general business strategy, industry issues, products and services offered, key customers and competitors in the marketplace. Support the operational performance of accounts, ensuring high-quality work, meeting deadlines, and managing account finances. Support, plan and execute events for clients. Coach junior team members and demonstrate the ability to supervise and delegate tasks as necessary. Communicate with your account team to keep them abreast of timelines and deadlines. Actively participate in brainstorms and assist with new business as needed. About You: Bilingual, professionally proficient in English and French. Between four to five years of consumer PR experience; agency experience is strongly preferred. Possess strong presentation skills. Consistently produce high-quality internal and external communications content. Detail-oriented, you thrive in a fast-paced environment with the ability to “think on your feet”. Energy is your middle name - you show initiative and operate effectively both independently and within a team. Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals. Known for your leadership experience, you mentor and develop junior talent by providing feedback, holding them accountable, and supporting the review process. Bachelor’s degree. Contribute to business growth through introducing clients to new capabilities, building a network of industry contacts, and participating in relevant professional organizations. This posting is for an existing vacancy. Pay Range: $65,000 to $75,000 CAD/yr. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits. In accordance to Ontario's Employment Standards Act (ESA), salary posting ranges can not exceed a $50,000 CAD differential and are required for any role with a maximum salary below $200,000 CAD. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits. About Our Benefits Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with tuition assistance, life insurance and free access to a certified financial coach. And our unique Zeno Wellness program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. We are a rapidly-growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network. Ask us about Zeno’s Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business. Zeno is the place where careers are built and lives are lived. A Fiercely Independent Agency Zeno is an award-winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. Zeno is – and always will be – for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change. To support our diverse workforce, we created safe-space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ+), Asian-cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing). To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry. The strengthened infrastructure and resources we put in place ensures that DE&I effectively informs everything we do. Act Together remains central to who we are and how we show up with the goal of lasting change. We will not waver in prioritizing this important work.