F&B Floor Manager

Job Summary

We are seeking a proactive and customer-focused F&B Floor Manager to oversee the daily front-of-house operations of our restaurant. The successful candidate will lead and motivate the service team, ensure excellent customer experiences, maintain operational standards, and support the achievement of sales and business objectives.

Responsibilities

Lead daily front-of-house operations to deliver smooth and efficient service throughout operating hours

Enforce compliance with company SOPs, food safety, hygiene, and workplace safety standards to maintain a safe environment

Monitor restaurant cleanliness, ambience, and service quality to uphold high customer satisfaction

Coordinate with kitchen and bar teams to ensure timely and accurate food and beverage delivery

Manage opening and closing procedures, including cash reconciliation when required, to ensure operational accuracy

Resolve customer feedback and service issues promptly to maintain positive dining experiences

Build and sustain positive guest relationships to encourage repeat patronage

Supervise, coach, and motivate service staff to achieve high performance and service standards

Conduct daily pre-shift briefings and allocate duties to optimize team efficiency and workflow

Train new employees on service standards, product knowledge, and operational procedures to ensure consistent quality

Monitor staff attendance, grooming, discipline, and overall performance to uphold company standards

Track stock levels of beverages, consumables, and supplies to ensure availability and prevent shortages

Assist with inventory counts, ordering, and stock replenishment to maintain operational continuity

Minimize wastage and ensure proper handling of company assets to control costs effectively

Support initiatives to improve sales and enhance customer satisfaction through operational excellence

Monitor daily sales performance and recommend operational improvements to drive business growth

Assist in implementing promotional activities and marketing campaigns to boost revenue

Prepare shift reports and operational records to maintain accurate documentation and accountability

Ensure compliance with company policies and relevant regulatory requirements to mitigate risks

Perform other duties assigned by management to support overall business operations

Preferred competencies and qualifications

Diploma, Higher NITEC, or equivalent qualification in Hospitality, Food & Beverage, Business, or related field

Demonstrated leadership and team management skills through supervising and motivating staff

Customer relationship management skills to foster guest loyalty and positive experiences

Knowledge of food safety and hygiene standards to maintain compliance

Conflict resolution skills to handle customer and staff issues effectively

Experience in inventory and stock control to maintain operational supplies

Proficiency in cash handling and POS systems for accurate transaction management

Time management skills to prioritize tasks in a fast-paced environment

Attention to detail to maintain high service and operational standards

Operational planning skills to support smooth restaurant functioning

Other Information

Working Hours

5 or 6-day work week (according to company schedule)

Shift work, including weekends and public holidays

Benefits

Competitive salary

Performance incentives (where applicable)

Staff meals

Annual leave and medical benefits

Training and career progression opportunities