Head of Claims

Why this role matters:

Claims is where clients feel the value of a broker most acutely. A great claims advocate can turn a stressful situation into a defining moment of trust, and that trust drives retention, referrals, and long-term client value. Today, Vouch doesn’t have a dedicated claims function. We’re building one from scratch, and we’re doing it differently.

This is not a traditional claims hire. We’re looking for someone who will build an AI-native claims function, partnering closely with our Applied AI team to design, manage, and orchestrate AI agents that make this the highest-leverage claims operation in the industry. You’ll combine deep domain expertise with a genuine drive to push the boundaries of what one person can accomplish when they have the right tools. The goal is a one-person function by design, not by accident, with AI doing the heavy lifting on triage, drafting, analysis, and tracking so you can focus on the relationships and judgment calls that actually move outcomes.

What You’ll Do:

Own the end-to-end claims advocacy experience for Vouch clients, from first notice of loss through resolution

Partner with the Applied AI team to design and orchestrate AI agents for claims triage, coverage analysis, client communication, and carrier follow-up

Continuously identify opportunities to automate and improve claims workflows, building the playbook for what an AI-native claims function looks like at scale

Design a tiered service model: notification-only on simple claims, guided advocacy on most matters, full hands-on management for complex, high-stakes situations

Act as the senior advocate and escalation point on material claims, engaging carrier claims teams, defense counsel, and clients’ executive and legal leadership directly

Build and maintain strong relationships across the carrier claims community to drive better outcomes for Vouch clients

Partner with Placements and Client Management to turn claims insight into better coverage, pricing, and renewal outcomes

Translate claims data into a clear point of view on loss trends, coverage gaps, and carrier performance to inform placement and product strategy

Be a credible, expert voice in new-business conversations and major-client retention moments where claims capability is a deciding factor

Partner with the CEO, COO, and General Counsel on claims-related risk and escalation decisions

Represent Vouch externally at industry events, with carriers, and with sophisticated client counsel

About You:

8+ years of claims experience across management liability, professional liability, cyber, and/or other commercial lines relevant to technology and life sciences companies

Deep, active network across carrier claims leadership, coverage counsel, and broker claims advocacy peers

Track record of personally managing complex, high-severity claims where the outcome mattered to the business

Credible and composed in front of founders, GCs, CFOs, and boards; someone clients want in the room when things are hard

Strong commercial instincts; you understand claims not just as a service function but as a driver of new business, retention, and carrier leverage

Genuinely excited about AI and building an AI-native function; you see tools like Claude as force multipliers, not threats, and you want to be on the frontier of what’s possible

Comfortable operating as a one-person function, with strong judgment about when to escalate and when to resolve directly

Ability to design process and structure from scratch without needing a large team or heavy infrastructure

Client-obsessed, high integrity, and motivated by outcomes over optics

Nice To Have:

JD, CPCU, ARM, RPLU, or equivalent professional credential

Prior experience in a brokerage, insurer, or law firm serving venture-backed or innovation-economy clients

Leadership experience building or re-designing a claims function at a brokerage or carrier

Experience representing an organization externally at industry events, with media, or with regulators

Exposure to and passion for early-stage startups and/or high-growth environments

Vouch provides several benefits to help you bring your best self to work:

💰 Competitive compensation and equity packages

⚕️ Health, dental, and vision insurance

🍼 Parental leave

🌴 Flexible vacation time

🪷 Wellness allowance

🛜 Technology allowance

📚 Company-sponsored personal and professional development

🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns

🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.

🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.

📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

30-minute phone call with our recruiting team

30-45 minute video interview with the hiring manager

Case study/technical screen

Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role

Executive chat

Compensation philosophy: The base salary range for this role in SF or NY is $165,000 - $190,000 annually and is eligible for a 10% annual bonus.

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us.

About Vouch:

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role will ideally be based in our New York or San Francisco office. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.