Director, Business Operations

About the role

Business Operations drives Rippling’s most impactful initiatives, shaping product development, go-to-market, and customer operations. This small, high-performing team thrives in ambiguity, crafting strategy, and driving operational excellence. With our compound business model, each team member gains broad executive exposure and serves as the connective tissue across functions. Example projects include managing Tier-1 Product launches, drafting new pricing & packaging motions, restructuring GTM channels, or running our company operating system.

We are seeking a BizOps Director to lead our San Francisco team while also contributing as a strong individual operator. You should be a hands-on leader with a proven track record of scaling companies and navigating obstacles, an exceptional communicator who can build trust and influence executive stakeholders, a sharp thought partner who uses first-principles thinking to break down complex challenges, and an empathetic manager who supports the unique needs of each team member.

In this role, you will oversee part of the BizOps team, act as a trusted partner to senior executives, and manage a variety of projects directly tied to the c-suite. Business Operations has a proven track record of developing functional leaders, making this role a launchpad for advancing into senior leadership positions within the company.

What you'll do

Manage a cross-functional team of high performers - leading by example and developing members into functional leaders

Position the team for growth by recruiting, training, and mentoring the next cohort of top talent

Manage executive requests, scope them into projects, and oversee delivery

Contribute to long-term strategic planning, ensuring Business Operations efforts align with the company’s vision and goals

Identify hotspots in the business that require intervention and proactively investigate, strategize, and implement solutions with those business leaders to drive efficiency

Partner with eng, product, go-to-market, sales and other functions to launch new initiatives and help them optimize their operations through systems, process, and product modifications

Analyze the data for your own projects: run your own queries, build your own dashboards, build your own Pivot Tables

Partner with our finance and revenue ops organizations to standardize and distribute the key operating metrics

What you will need

10+ years of experience in management consulting, business operations, or as a founder, with a strong record of top performance and 3+ years in people management

Experience scaling operating systems and building critical functions, for instance in Ops, Sales, or Customer Support

Proven ability to hire, train, and coach high-performing teams

Experience scoping and overseeing executive projects while also acting as a first-principles thought partner for team members

Ability to operate at all altitudes – discussing strategy and vision with executives, and troubleshooting operations with individual contributors

Exceptional executive communication skills, with the legitimacy to spar and push back on senior leaders to ensure alignment with Rippling’s long-term vision

Strong analytical mindset—naturally gravitates toward spreadsheets over slides

Deep evidence of excellent business judgment

Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

#LI-HYBRID

This role will receive a competitive salary + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.