Benefits Operations Analyst, EDI
Skills
About the role
About the role
Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year.
Rippling is looking for an Operations Analyst to support our EDI and API operations. In this role, you will be responsible for configuring, debugging, and maintaining client-level configurations and assisting in resolving any errors returned from multiple insurance carriers. This role will require significant engagement across insurance carriers, customers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.
What you will do
Own end-to-end setup of new EDI/API implementations (834, JSON, and carriers’ proprietary files) and post-production support for our growing client base, including carrier requirements gathering, file mapping, testing, error report handling, and discrepancy resolution
Act as the primary point of contact with insurance carriers, customers, and brokers to resolve issues related to EDI/API transactions
Identify process gaps and areas where improvements can be made
Own productivity metrics and ensure adherence to SLAs
Support EDI/API connections post production
What you will need
3+ years of experience in EDI file transmissions (834 files or proprietary files) and enrollment/member eligibility management.
Strong communication skills (written and verbal).
Strong project management and organizational skills.
Excellent client service skills.
Good attention to detail with strong analytical and problem-solving skills.
Ability to handle multiple tasks and prioritize.
Knowledge with API is a plus.
Additional Information
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.