Account Manager- Strategic Accounts (Growth & Retention)

About the role

Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. As we rapidly enhance and the first-of-its-kind employee management platform, Account Managers champion the voice of the customer within the company and should take an entrepreneurial approach to the role. We're a growing team with massive personal and professional development opportunities.

This role must be based in office: San Francisco, New York, Seattle, Austin, Chicago.

What you'll do

Drive growth and retention for your book of Rippling's largest and most strategic accounts

Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.

Field customer requests and advocate for their needs and requirements cross-functionally, with a goal to meet company objectives for adoption, retention, and revenue growth

Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach

Drive executive alignment and value with customer decision makers and C-Level executives

Navigate a sales process by building relationships with multiple stakeholders through remote meetings

Negotiate and coordinate customer procurement and contract execution

Drive visibility across Rippling’s leaders (AM, TAM, Product, Customer Support, etc) to highlight customer strategy, needs, risks, and opportunities

Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets

Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer playbooks and prospecting

Partner with your Technical Account Manager and other Rippling stakeholders to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments

What you will need

7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success

Track record of consistently meeting and exceeding quota via new product sales and upgrades (license or seat expansion sales are not relevant)

Competitive and creative drive to win alongside customers and think outside of the box to get a deal done

Demonstrated ability to run sales discovery, demos, and a structured sales process (SPICED or MEDDPICC experience is a bonus)

Proven success building and maintaining long-term commercial relationships, including experience managing multi-year renewals

Highly effective communicator with excellent EQ – able to build trust and work well with a diverse group inside and outside the company

Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small

High integrity; enthusiastic about building a great company for the long term

Additional information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive compensation package including benefits + equity.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Compensation for this role:

Office Based: $250,000 /year OTE

OTE (60/40 commission split for base/variable pay)

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.