Human Resources (Assessment Team)

Why we are hiring

ZenGroup continues to grow, with new employees joining every month. As our teams across all departments, it is increasingly important to strengthen our Human Resources function with the capacity needed to support employees and promote a healthy work–life balance.

We are seeking an Human Resource professional in Japan with experience in performance evaluations, internal surveys, and employee mediation. Our current team operates independently within an established workflow, and we welcome new talent who is eager to collaborate, contribute, and grow with us. Join our team and use your experience and expertise to help build an assessment function that empowers our employees and supports their success.

Main Duties

Manage regular performance evaluations, including system communication, scheduling, questionnaires, improvements, and automation

Plan and run internal surveys, from question design and distribution to response-rate improvement and data analysis

Conduct employee interviews and consultations related to onboarding, transfers, and promotions, and prepare reports

Support occupational health initiatives, including stress checks, health committees, physician coordination, and internal awareness

Who We Are Looking For

Must-Have Skills

Native or native-level Japanese speaker

Professional experience with occupational health and mental well-being programs

Experience in HR operations and labor compliance experience

Preferred Skills

Occupational Health and Mental Health–Related Certifications

Other practical counseling experience (e.g. education, healthcare, welfare, or judicial)

English proficiency (TOEIC 850 points or higher)

Personality

・Ability to reflect on own behavior and biases

The assessment team is involved with many internal meetings with employees. Successful candidates must understand and be aware of the impact of their actions and comments and to reflect on them regularly.

・Understanding of corporate compliance and commitment to upholding company policies

A solid understanding of corporate compliance and a strong commitment to following rules are essential. The Assessment Team and Compliance Desk work closely together to ensure consistent standards across the organization.

・Data processing skills

Data processing and analysis are essential for managing employee records, supporting regular evaluations, and administering internal surveys.

About Us

ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.

ZenGroup currently operates the following six services:

ZenMarket: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.

ZenPlus: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.

ZenPromo: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.

ZenPop: A monthly subscription box service offering curated stationery items that highlight Japanese kawaii culture and other cultural elements.

ZenLink: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.

ZenStudio: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.

Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents - delivering Japanese products to the world.

Position

HR (Assessment Team)

Department

General Affairs Department

Human Resources Section, Assessment Team (Team Leader = 1, General Employees = 1 person)

Contract Type

Full-time employee

Positions Available

1

Reason for hire

Staff expansion

Working Hours

Standard working hours: 9:15 AM~6:15 PM

PM (8 working hours / 1 hour break)

Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day.

Standard working hours apply during the initial training period (approx. 2 months).

Work Location

Head Office (Osaka Sakaisuji L Tower, 1-7-7 Kawaramachi, Chuo-ku, Osaka City)

On-site

Access

Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins

Salary

Based on previous experience and ability

・Bonus: twice a year (June and December)

・Salary evaluation: once a year

・3-month probationary period (Salary same as above)

・If the required period of employment is not met, the employee will not be eligible for their initial bonus.

Other Allowances

Overtime (paid by minute)

Transportation allowance (Up to ¥30,000/month)

Days Off & Vacation Leave

・5-day workweek (Saturday & Sunday off)

・New Year holiday (4 days)

・Paid leave (26 days in year 1)

・Congratulatory and condolence leave

・Maternity/paternity leave

・Child care leave

・Personal day leave

Work is required on national holidays, excluding the New Year holiday.

Benefits

・Complete social insurance

(workers’ compensation, employment, health, welfare pension)

・Business casual dress code

・Training system (job-specific, level-specific training)

・Japanese/English lessons

・In-house club activities (karaoke, day camp, etc.)

・Monthly company events

・Free tea and coffee

Regarding Paid Vacation

26 days of paid leave are provided from the first year, with the number increasing annually.

In 2024, the paid leave usage rate exceeded 80%.

採用プロセス

First interview – Hiring Team (45-60 mins, online or in-person)

Logic test (Test excluded for online Interviews)

Second interview – Second interview (45~60mins) – Assessment team *in-person

Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region

Logic Test (Iif not completed during the first interview)

Third Interview – HR Planning Team (45-60 mins, online or in-person)

Company culture test

Job Category: Human Resources

Service: General

Career Level: Staff Level

Location: Chuo Ward Osaka (Headquarters)