Telemarketing Supervisor

Telemarketing Supervisor – Insurance Agency Leadership Role

Lead Our Telemarketing Team at Family Insurance Sales

Family Insurance Sales, a fast-growing auto insurance agency with multiple locations in Los Angeles County, is seeking a motivated bilingual (English & Spanish) Telemarketing Supervisor to lead our in-office calling team.

This role oversees three key call functions:

Retention Department – monthly payment reminder calls

Calling Center – offering quotes and setting up office appointments

Cancellation Department – notifying customers of policy cancellations and scheduling appointments to reinstate

This is a hands-on leadership role ideal for someone with strong sales experience, call center management background, and the ability to coach, train, and mentor a team daily.

Important - Role Structure

Since we are currently rebuilding our team, this role will require 100% hands-on calling in the beginning. As the team grows, the role will transition to approximately 70% call production / 30% leadership responsibilities.

Who This Role Is For

We're looking for a leader who can:

Coach, train, and mentor representatives - these are three distinct skills, and we're looking for demonstrated experience in all three

Maintain call quality, structure, and accountability across all three departments

Drive performance on both activity (call volume, talk time) and outcomes (retention, reinstatement, appointments)

Work on-site, in-office, alongside the team

Qualities We're Looking For

Great energy and great tonality

Strong character and professionalism

Charismatic - able to break the ice and build genuine human connection with clients

Empathetic, with strong emotional intelligence

Good listener and problem solver

Creative thinker with storytelling ability

Persuasive, positive, and highly motivated

What We Offer

FIG University – our in-house virtual training platform for structured lessons, coaching content, and skill development

Full training provided - insurance experience is a plus but not required

Fast-growing firm with multiple locations across Los Angeles County

Excellent pay plus benefits

Management and growth opportunities available

Requirements

2–3+ years of overall call center experience

Prior call center supervisory/management experience preferred

Minimum 1 year of sales experience

Bilingual - fluent in Spanish, with strong English communication skills

Self-motivated, charismatic, energetic

Excellent communication skills

Immediate opening

Compensation

Hourly plus bonuses - $18–$24/hour, based on experience (let me know if you want to adjust this)

To Apply

Call (323) 633-0085 and ask for Rudy Figueroa, VP of Sales - or leave a voicemail Email your resume

Pay: $18.00 - $22.00 per hour

Work Location: In person