Supervisor, Employee Services Center

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking an opportunity to guide a dedicated team and drive efficient HR operations? As the Employee Services Center Supervisor of Processing Administration, you will oversee the daily execution of Spectrum’s Employee Services Center’s processing programs, ensuring service quality and timely reporting. By leveraging your team management skills, you will maintain high standards for client responsiveness and help achieve departmental goals that shape the employee experience.

How You’ll Make an Impact

Supervise and support Employee Services Center representatives, providing Tier 2 escalation assistance to resolve complex issues efficiently

Monitor client responsiveness and service quality, ensuring department goals and Service Level Agreements are consistently met

Maintain expertise in HR programs and policies, resolving customer concerns and cross-training team members as needed

Deliver regular status updates to management, including root cause analysis and recommendations for process improvements

Govern compliance performance using metrics, analyze reports to identify issues and recommend actionable changes

Foster strong relationships with HR, business partners, managers, benefits, recruiting, legal and vendors to ensure compliance and service excellence

Oversee timely and accurate disposition of pending employee program results by investigating discrepancies and following up with stakeholders

Manage and navigate multiple business systems to ensure data integrity and confidentiality

Provide performance feedback and support to representatives, assisting with training, interviews and scheduling needs for the team

Ensure documentation is updated and maintained for all processes

Working Conditions

Office environment with minimal travel up to 15%

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in Business Administration, Human Resources or related field or equivalent training, education and experience

Experience

Proven Human Resources experience – 5+ years

Prior experience supervising or leading people and/or third-party vendors

Skills

Ability to read, write, speak and understand English

Ability to work a flexible schedule

Ability to solve problems in a high-volume, production-oriented environment

Proficiency in Microsoft Office including Outlook, Excel and Word

Strong analytical and process skills, with effective problem resolution abilities

High attention to detail and organizational skills

Clear and effective verbal and written communication

Ability to maintain confidentiality

Functional knowledge of Oracle People Central preferred

Project management experience preferred

Preferred Qualifications

Experience

Supervisory or leadership experience 1+

Human Resources experience preferably in an HR Shared Services / operations center environment

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.