Program Co-Ordinator

National Accounts Programme Coordinator

We are looking for a National Accounts Programme Coordinator to support the delivery of national customer programmes across the UK. Working closely with Account Managers, Programme Managers, and operational teams, you will help ensure excellent customer service, successful programme delivery, and achievement of customer KPIs and SLAs.

What you'll do:

Coordinate and deploy national customer programmes and projects

Work closely with Account Managers and operational teams to meet customer requirements

Maintain accurate records across business systems and customer platforms

Produce reports and communicate programme progress to stakeholders

Coordinate resources and scheduling to support service delivery and installations

Escalate and resolve service or installation issues as required

Support customer-specific Health & Safety compliance activities

Monitor performance and identify opportunities for service improvement

What we're looking for:

Must-Have:

Excellent communication and organisational skills

Strong customer service focus with a track record of delivering results

Ability to work independently and collaboratively

Strong planning and numerical skills

Proficiency with Microsoft Office applications

Nice-to-Have:

Knowledge of CCTV, Access Control, Network/IP, or Fire Safety solutions

Experience using programme planning tools and customer portals

Experience with CBS, SMS, JDE, MAS, or SAI systems

A-Level education (or equivalent)

What we offer

Competitive Salary: Reflecting your skills and experience

Generous Leave: 25 days annual leave (pro-rated in hours)

Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave

Comprehensive Benefits:

o Pension plan (up to 7% employer match)

o Life assurance

o Employee assistance program

o Referral scheme

Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Career Development: Extensive growth and advancement opportunities

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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