IT Helpdesk Apprentice

Voice Technologies is an award-winning, employee-owned software provider based in Paisley. They help organisations to reduce the time and cost of producing correspondence by using information, speech recognition and digital dictation applications.

About the role:

Due to continuous growth, Voice Technologies have a new and exciting opportunity and are recruiting for an IT Helpdesk Apprentice to join their talented team in Paisley. As an IT Helpdesk Apprentice you will report directly to the Service Desk Manager as well as working closely with other departments in the organisation such as the Administration Team, Sales Team and IT staff of customers.

If you are looking to start your career in an evolving sector and want to work for an organisation that promotes growth and career development, look no further!

Responsibilities:

Logging support calls received via email and telephone into CRM

Responding to and resolving support calls in respect to SLA’s

Follow set-out escalation process where applicable

Log and maintain any ongoing site issues in Customer Issues Log

Maintenance of customer’s server sheets as account / configuration details change

Testing applications released from Development team

Identify opportunities of how we can further help customers and share with wider team

Support Sales Team by creating proposals for smaller items e.g. Hardware and Templates

Support Projects Team with onsite support and installations - when required

Support of Hardware Engineer by logging and encrypting devices - as required

Required skills:

Understanding of SQL queries

Experience with Office & Office365

Understanding of IIS and of basic desktop support

An understanding of peripheral device connections e.g. USB

Effective communication skills

Technically minded

Working hours: Monday to Friday, 9am - 5pm.

Benefits:

Salary review and bonus - depending on performance

Perk box

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.