Consumer Investments Money Movement Service Representative - Jacksonville, FL

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include handling routine and standard transactions according to established procedures and prescribed processes in support of Merrill. Job expectations include referring more complex problems to management. The Money Movement Service Generalist is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions. Transaction processing includes employing a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company.

Responsibilities:

Processes transactions according to established procedures and prescribed processes

Demonstrates operational discipline while handling routine and standard operational functions

Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry

Assists with phone calls, email boxes, and processing queues

Required Qualifications:

Professional Demeanor: Demonstrating patience, composure, and client service attitude

Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s request

Problem Solving and Decision Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problems

Initiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others

Desired Qualifications

Customer Service and/or call center experience

Experience with money movement transactions

Ability to multi-task

Skills:

Account Management

Adaptability

Customer and Client Focus

Data Collection and Entry

Process Effectiveness

Active Listening

Continuous Improvement

Customer Service Management

Data Quality Management

Result Orientation

Attention to Detail

Business Operations Management

Business Process Analysis

Critical Thinking

Process Management

Shift:

1st shift (United States of America)

Hours Per Week:

40