Manager, Operational Commercial Engines (OCE) Customer Programs (Onsite)

Date Posted:

2026-06-26

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

Lead customer support and customer communication across OCE programs to the customer facing groups and manage feedback internally

Represent the voice of the customer and the customer business organization at IPMT working as a deputy to MCE Customer Programs Director

Create and support fleet management and customer communication strategies for each programs. Co-Lead weekly coordination and communication reviews with Customer Fleet Directors & Field representatives

Support preparation and management of key Problem Resolution Plans (PRPs), Customer Council Call (CCC) and Engine Conference logistics and communication material.

Drive Shop Induction reporting in alignment with FCOE team and CFTs to ensure financial plan targets are met on monthly, quarterly and annual basis

Support ad-hoc requests from the OCE Program office centered on data quality regarding fleet retirements, E-data fidelity and flight hours and cycles reporting

Support management of Airframer issue resolution within PW across the customer business team, the IPMT and all other supporting groups. Support the Working Together Team meetings with Boeing (WTT)

Drive coordination and action of airframer customer scorecard deliverables and drive improvement of scorecard metrics

What You Will Learn:

Learn how to communicate and present technical issues and solutions to the Commercial Business Organization (CBO) while working within the framework of the OCE IPMT collaboration.

Learn how to operate and manage within a matrix organization.

This role allows for career development and progression within the Customer Support team and within Customer Business to other roles and positions in this dynamic and demanding environment.

Qualifications You Must Have:

Bachelor’s degree and 8 years of Engineering, Program Management, Business experience, or an Advanced degree 5 years of Engineering, Program Management, Business experience.

Understanding of gas turbine engines in order to explain concepts to different audiences

Qualifications We Prefer:

You are self-motivated and able to work with minimum direction and freely act as deputy to the program lead on the OCE Fleets

You are able to define the scope of the task to support the overall objective of the Customer Support team and the customer programs team

Experience working directly with external customers or customer facing teams

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.