Director of Operations - Psychedelic Medicine
About the role
Director of Operations - Psychedelic Medicine
NuVista Mental Health
Full-Time - Remote
Reports to: VP National Programs
About NuVista
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.
The Opportunity
The Director of Operations – Psychedelic Medicine provides national leadership for the safe, compliant, and scalable delivery of psychedelic-assisted medical treatments across NuVista’s platform. This role plays a critical part in advancing innovative care models while ensuring regulatory excellence, strong payer relationships, and seamless clinical operations.
This role is responsible for:
Medical Operations and Clinical Governance
Regulatory Compliance and Risk Management
Insurance, VAC strategy
Pharmacy and External Partnerships
People Leadership and Program Integration
Key Responsibilities
Medical Operations and Clinical Governance
Oversee the safe and effective administration of psychedelic treatments in medical settings
Develop and maintain clinical policies, procedures, and operational standards
Partner with psychiatry, nursing, and clinic leadership to ensure consistent, high-quality care
Support case management workflows to ensure timely patient access to treatment
Regulatory Compliance and Risk Management
Maintain compliance with federal and provincial regulations governing psychedelic-assisted treatments across Canada
Ensure controlled substance handling, documentation, reporting, and audit readiness
Lead regulatory reviews and corrective action planning as required
Insurance, VAC Strategy
Oversee insurance case management and expedited approvals for psychedelic treatments
Identify opportunities to improve approval timelines through streamlined submissions and relationship building
Escalate stalled or complex authorizations to senior leadership
Build and maintain strong relationships with insurers and VAC representatives
Pharmacy and External Partnerships
Own strategic relationships with compounding and specialty pharmacies
Serve as the primary liaison with pharmacy partners, insurers, and regulators
Support payer pilots, coverage expansion initiatives, and funding opportunities
People Leadership and Program Integration
Hire, train, and develop Client Care Coordinators, Nurses, and Nurse Practitioners
Establish training standards, role clarity, and competency expectations
Identify opportunities to integrate psychedelic treatments with therapy, psychiatry, and other medical services
Qualifications
7–10+ years of experience in healthcare or medical operations (non-therapy-only environments)
Experience overseeing regulated medical treatments and/or controlled substances
Strong knowledge of Canadian healthcare regulatory requirements
Demonstrated experience working with insurers and public payers, including VAC
Proven leadership experience across nursing, NP, and clinical support teams
Experience operating in a high-growth or evolving clinical environment
Strong judgment, communication, and stakeholder management skills
Core Competencies
Leadership: Leads by example, makes sound decisions, and motivates others to achieve goals.
Strategic Thinking: Establishes and communicates vision and applies creativity to solutions.
Decision Making: Makes informed, timely decisions and seeks input when appropriate.
Employee Development: Coaches, mentors, and supports growth and development of team members.
Problem Solving: Analyzes issues thoroughly and develops effective solutions.
Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.