Quality Analyst - Senior Executive

Job Description: Strong voice expertise is mandatory, with proven experience in handling voice processes

Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance

Audit handling of GDS queues (ticketing queues, schedule changes, refund queues) to ensure timely and accurate action

Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules

Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems

Ensure compliance with airline policies, visa requirements, and company SOPs

Identify service gaps and recommend corrective and preventive actions

Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.

Graduate in any stream

Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred

Hands-on experience to manage Travel Products

Responsibilities: Strong voice expertise is mandatory, with proven experience in handling voice processes

Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance

Audit handling of GDS queues (ticketing queues, schedule changes, refund queues) to ensure timely and accurate action

Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules

Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems

Ensure compliance with airline policies, visa requirements, and company SOPs

Identify service gaps and recommend corrective and preventive actions

Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.

Graduate in any stream

Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred

Hands-on experience to manage Travel Products

Qualifications: Higher Education Diploma with 1 - 2 years of relevant experience