Field Tech Analyst

We are currently seeking a Field Tech Analyst to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working at the client site in Knoxville, TN.

Job Responsibilities Include:

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.

Windows, troubleshooting, diagnosing, imaging/deployment and software installation.

Serves as company liaison with customer on administrative and technical matters.

Provide technical support and incident management service desk functions (Service Now)

Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)

Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )

Diagnoses and resolves product performance problems.

Performs maintenance and repair services (basic break fix for desktops, laptops.)

Basic Qualifications:

5+ years desktop/technical Windows support experience

Preferred Skills:

ServiceNow ticketing system (or similar ticketing system)

Office 365 support

SCCM

Intune

Windows troubleshooting, diagnosing, imaging/deployment and software installation.

Installation/Troubleshooting of Software/Hardware

Proven customer service background

Able to comprehend and follow verbal and written technical instructions and scripts.

A+ certification or equivalent skill set

Individual must have ability to receive calls during the normal business day and after hours.

Physically able to lift and move Enterprise and Client technology hardware in our customer environment.

Excellent verbal and written communication skills with emphasis in customer service

Excellent interpersonal skills and ability to work collaboratively in a team environment.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.