CS E-Invoicing Expert (all genders)

Job Details

Location: Vienna preferred, can be remote in Spain, and Germany

Languages: English mandatory; German a strong plus; any other European language a bonus

Experience: 3–5+ years in e-invoicing, fiscalization, or tax compliance, with proven time in customer-facing or consulting roles

Contract: Full-time, permanent

Join fiskaly! Help Us Simplify Receipts for Millions

Millions of people interact with fiskaly every day, even if they don't realize it. As a B2B company, we power the retail technology behind digital receipts and secure, legally compliant transactions.

By making receipts tamper-proof through digital signatures, we help fight tax fraud. And with our paperless receipt solution, we offer consumers a modern alternative while helping merchants streamline their operations.

Sure, our solutions sound complex but our mission is simple: make receipts easy for everyone.

The Role

As our CS E-Invoicing Expert at fiskaly, you'll be the go-to authority on e-invoicing across all of our markets. You'll lead and support customer-facing pre-sales conversations with deep subject-matter expertise, enable and train the internal CS team, and turn fast-moving regulatory complexity into clear, usable knowledge.

You operate comfortably across breadth and depth - fluent in the differences between Peppol, EN16931, and country-specific mandates, while staying close enough to each market to know what actually trips customers up at go-live. You're also genuinely AI-native: you use AI tools daily to research, draft, and produce content, and you critically validate what they give you rather than taking output at face value. You'll act as a bridge between Sales, CS, and our customers in a highly regulated environment where staying current is the job.

️ What You'll Do

Act as the subject-matter expert for e-invoicing across all fiskaly markets, leading and supporting customer-facing pre-sales conversations

Monitor and interpret regulatory changes across European markets, and translate them into practical guidance for customers and the internal team

Enable and train the CS team on e-invoicing topics, and document knowledge into articles, guides, and training materials

Create and review AI-assisted content and videos for multiple countries, validating accuracy before it ships

Answer internal knowledge questions and serve as the first point of escalation for complex e-invoicing scenarios

Use AI tools (Claude for research and drafting, Trupeer.AI for video, Make.com for automation, Confluence for knowledge management) as a core part of your daily workflow

What You Bring

3–5+ years in e-invoicing, fiscalization, or tax compliance (must-have)

Proven experience in customer-facing or consulting roles

Working knowledge of frameworks like Peppol, EN16931, and country-specific e-invoicing mandates, and how they differ in practice

Fluent English (German a strong plus); comfortable communicating with both technical and non-technical audiences

An active AI user who critically validates output - you reach for AI tools by default, not occasionally

Based in Austria, or open to working remotely within the EU

Bonus: hands-on experience with content or video creation, or with automation tools

✅ What We Offer

We're building products that matter, and we know that takes focus, trust, and the right environment. Here's what you can expect:

The possibility to grow, to try new things, and to fail and to learn in a supportive and encouraging environment

25 vacation days/year if you're in Austria

Flexible working hours and a hybrid work arrangement

Opportunities for personal and professional development

A public transportation ticket

Company hardware of your choice (Windows, Linux or Mac)

Access to a spacious and bright office close to a subway station (Neubaugasse U3)

A vibrant, inclusive company culture that values your well-being and personal growth

✨ Why fiskaly?

We work on real problems that have impact, not vanity projects. Our team is pragmatic, direct, and focused on building solid tech for an industry that needs it. We care about how things work, not how they look on paper.

If that resonates, you'll probably enjoy working here.