Tech Support Engineer
Skills
About the role
Job description
We are looking for a Tech Support Executive to provide technical assistance to customers and internal users. The role involves troubleshooting hardware, software, and network-related issues, resolving technical queries, and ensuring smooth system operations.
Key Responsibilities
Provide technical support via phone, email, chat, or ticketing systems
Diagnose and troubleshoot hardware, software, network, and application issues
Install, configure, and maintain desktops, laptops, printers, and software applications
Respond to support tickets and ensure timely resolution within SLA
Escalate complex issues to higher-level support teams when required
Maintain accurate records of issues, solutions, and troubleshooting steps
Assist users with system access, password resets, and account-related issues
Monitor system performance and report recurring technical problems
Support software installations, upgrades, and patch management
Ensure high customer satisfaction through effective issue resolution
Required Skills
Knowledge of hardware, software, networking, and operating systems
Understanding of ticketing tools such as Jira, ServiceNow, or Zendesk
Basic knowledge of Windows, Linux, Office 365, and Active Directory
Troubleshooting and problem-solving skills
Communication and customer handling skills
Time management and multitasking abilities
Qualifications
Bachelor’s degree in Computer Science, IT, or related field
Diploma or certification in IT support is a plus
Pay: ₹10,486.60 - ₹40,295.36 per month
Work Location: In person
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