AVP, Lending Services

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an AVP, Lending Services.

In this role, you will:

Ensure day to day processing is achieved within SLAs and KPIs

Initiate continuous improvements across all key areas of operations management, people, processes and systems

Build, maintain then enhance the operations culture/operational excellence of the department

To deliver high standard of customer service delivery

Ensure that feedbacks, complaints and enquiries from internal customers are promptly handled

Participate in project related to process that is required by business partners

Bring the voice of the customers into the processes

Ensures compliance with regulations, policies, guidelines, audit recommendations and procedures/procedural guidelines are adhered to

To implement the Group Compliance policy locally by managing compliance risk in liaison with the Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture

Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting.

To be successful you will need:

A university degree

Experience in managing a team, good interpersonal skills, strong knowledge of operational processes, a strong analytical mind and related regulations is required

Familiar with Process Improvement Programme eg : 6-signma, Lean

Familiarity with Java / Coding Scripts to be able to use Low Code / Light Automation and to be able to develop programme run on the various programmes eg: Blue Prism, Power Apps, Alteryx

Able to support, mentor, help trouble shoot and improve current programmes rolled out by “citizen developer”

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.