Customer Relationship Manager [Temp 12 Months]

Vacancy Number:

28563

Category:

Customer

Job Type:

Full-time

Position Description

We are seeking an experienced Customer Relationship Manager with a strong background in B2B sales and account management, ideally within the energy or a comparable regulated market. The role requires strong relationship management, commercial acumen, customer focus and the ability to work cross‑functionally to deliver sales growth and retention outcomes for business customers across electricity, gas and energy services.

In support of ESB’s strategic objectives of decarbonising electricity, building resilient infrastructure and empowering clients, this role will actively manage and grow customer relationships, protect and grow margin, support customer retention, and contribute market and customer insight to inform product, pricing and service development across the business markets portfolio.

Key Responsibilities

Deliver agreed sales growth and retention targets across retail electricity, retail gas and energy services, with particular focus on upper Industrial & Commercial (I&C) customers.

Manage a portfolio of business customers through proactive engagement, including regular customer meetings and site visits.

Develop and maintain strong relationships with customers and key industry stakeholders including brokers, consultants and service providers.

Issue electricity and gas quotations, support retention campaigns and produce customer and performance reports.

Build and maintain a strong understanding of customer needs, market dynamics and competitor activity, feeding insights back into the business.

Identify opportunities for process improvement, customised service solutions and enhanced customer experience.

Lead or contribute to defined projects, public tenders, stakeholder engagements and cross‑functional initiatives as required.

Experience and Qualifications

Essential

Minimum 5 years’ experience in B2B sales and/or account management in a competitive market environment.

Professional third‑level qualification (or equivalent experience) in sales, marketing, business or an engineering discipline.

Strong customer relationship management, communication and influencing skills.

Demonstrated commercial judgement, analytical capability and problem‑solving skills.

Strong planning and organisational skills with the ability to manage multiple priorities and deadlines.

Proven ability to develop and sustain relationships with customers and external stakeholders.

Full driving licenc e , due to the requirement for regular customer visits.

Desirable

Proficiency in Microsoft Exce l and the use of reporting / customer data to support sales and retention activity.

Location

This position will be based in Swift Square, Santry, with occasional regional travel across Ireland and Northern Ireland.

Smart Working at ESB is designed to make ‘in‑person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in‑person collaboration on at least two days per week . All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Business Sales Manager

Why Work with Us ?

Opportunity to lead Ireland’s transition to net zero carbon future

Career development through mentoring and training

Corporate Social Responsibility Opportunities

Sports and Social Clubs

Networking opportunities

Credit Union

Generous Pension

Access to staff well-being programmes

Generous parental leave entitlements

Strong values-based and inclusive culture

Strong commitment to diversity, equity and inclusion

Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€59,900 - €70,500 per annum (depending on experience)

Closing Date

10th July 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Accountable and Ethical

Collaborative

Growing and Adaptive

Proactive

Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment .

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.