UK&I Field Manager

UK&I Field Manager

What You Will Do

As the UK&I Field Manager for Sensormatic Solutions, you will lead and develop a high-performing team of field-based technicians delivering critical electronic security solutions across the UK & Ireland. Reporting to the UK&I Operations Director, you will play a central role in ensuring operational excellence across service and installation activities, including CCTV and Electronic Article Surveillance (EAS). You will drive service quality, compliance, and customer satisfaction while ensuring delivery against SLAs, KPIs, and financial targets. Working closely with cross-functional teams including Planning, Service, Supply Chain, and Technical Support, you will ensure seamless execution and continuous improvement across all field operations.

What We Offer

Competitive salary package

Company vehicle or car allowance

Bonus/incentive scheme

25 days annual leave + bank holidays

Pension scheme

Life insurance and healthcare options

Ongoing training and career development opportunities

Access to a global organisation with strong growth and innovation focus

How You Will Do It

Lead, coach, and develop a team of Field Technicians to drive engagement, capability, and performance

Deliver high-quality service and installation performance aligned to SLAs, KPIs, and customer expectations

Oversee installation, maintenance, and repair of CCTV, EAS, and associated technologies

Collaborate with planning teams to optimise resource utilisation and field productivity

Act as an escalation point for operational and technical issues, ensuring swift resolution

Monitor and improve key field metrics such as first-time fix, closure rates, utilisation, and customer satisfaction

Ensure full compliance with Health & Safety, quality, and regulatory standards

Conduct field audits, including vehicle, tooling, and compliance checks

Support recruitment, onboarding, and ongoing technician development

Analyse operational data and trends to drive continuous improvement and root cause resolution

Partner with internal stakeholders to ensure seamless service delivery and successful project mobilisation

Maintain accurate service documentation, reporting, and system updates

Build strong customer relationships as a senior operational contact

Drive cost efficiency by reducing rework and improving operational effectiveness

What We Are Looking For

Required:

Proven experience in a field operations or service delivery management role within electronic security or a related industry

Strong technical knowledge of CCTV, EAS, and related systems

Experience leading and managing remote, field-based teams

Strong leadership and people management capabilities with a focus on engagement and development

Solid understanding of SLAs, KPIs, and service performance management

Excellent problem-solving and decision-making skills in fast-paced environments

Strong communication and stakeholder management skills

Commitment to quality, compliance, and Health & Safety standards

Analytical mindset with the ability to interpret data and drive improvements

Full UK driving licence and willingness to travel regularly

Preferred:

Relevant technical or management qualifications

Experience in workforce planning and resource optimisation

Background in retail security or large-scale service environments

About Us

Sensormatic Solutions, a unit of Johnson Controls, is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world’s leading retail stores. For over 50 years, we have enhanced in-store operations and delivered seamless, personalised shopping experiences while ensuring the safety of millions of people. Our solutions connect critical data across inventory, customers, store staff, and the retail environment, providing businesses with a comprehensive view to protect assets and optimise performance throughout the customer journey.