Banquet Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

The Role:

Four Seasons Hotel San Francisco is seeking a Banquet Manager to join our dynamic Food & Beverage Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

As our hotel is open 24/7, 365 days a year, we expect our Assistant Banquet Managers to be flexible in working mornings, evenings, weekends, and holidays.

Job duties include but are not limited to:

Select, train, evaluate, lead, motivate, coach, and discipline all employees, and supervisors in the Hotel’s Banquet Department to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

Coordinate set-up requirements for hotel and off-site functions according to the banquet event order, communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure that all details of the function are carried out, ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience.

Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.

Attend regular operational meetings to ensure effective coordination and cooperation between departments.

Observe physical condition of facilities and equipment in the banquet area and make recommendations for corrections and improvements as needed.

MOD shifts at outlets when there are no banquet events

Ideal candidate will have:

Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.

Good communication and customer contact skills.

Candidates must have at least two years managing a high-volume outlet in a luxury environment.

Excellent proficiency in the English language, both written and verbal, is required.

Strong people management skills are a must.

Must have the ability to maintain positive relations with staff acting as an advocate for them at the same time as managing guest expectations.

Candidates with prior experience in a unionized outlet will be given priority consideration.

What to Expect:

Salary Range: $78K to $82K

Market-leading benefits (Medical, Dental, Vision)

401(k) Retirement Plan

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

Be yourself and become a member of a work family that cares about you and invests in your development

Master your craft here and abroad! Seasonal “Task Force” opportunities are available

Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned

Paid holidays, vacation, and sick days

Culinary, retail and wellness experiences at special rates

… and so much more!

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/ .

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact People & Culture: people.and.cul.sfr@fourseasons.com

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.