Senior Manager, IT Shared Services
Skills
About the role
We're looking for a
Senior Manager, IT Shared Services
This role is Office Based, Hyderabad Office
CORNERSTONE ONDEMAND
Senior Manager – QA & DevOps
Enterprise Applications | Hyderabad, India | Full-Time
ROLE OVERVIEW
We are building a world-class QA and DevOps capability within Enterprise Applications. As Senior Manager – QA & DevOps, you will be the founding offshore leader for this function, reporting to the VP of Enterprise Applications based in the US. You will establish shift-left testing practices, build CI/CD pipelines, and lead a team of QA engineers and DevOps practitioners supporting our GTM, Finance, Internal AI systems, and HR technology platforms - including Salesforce (CRM/CPQ/Agentforce/Services/PRM), Oracle Fusion, Internal AI tools/systems, MuleSoft, and Snowflake
In this role you will...
QA Strategy & Shift-Left Testing
Design and own the enterprise QA strategy across Salesforce, Oracle Fusion, Internal AI systems, MuleSoft, and Snowflake platforms.
Champion shift-left testing: embed QA into sprint ceremonies, story refinement, and acceptance criteria definition.
Build automated regression, smoke, and integration test suites targeting 70–80% automation coverage within 12 months.
Define and track QA KPIs: defect escape rate, test cycle time, automation coverage %, and PO testing effort reduction.
Establish a Center of Excellence (CoE) for QA tooling (Selenium, Provar, Copado Robotic Testing, or equivalent).
DevOps & CI/CD Pipeline Engineering
Design and implement CI/CD pipelines for Salesforce (Gearset/Copado/AutoRABIT), MuleSoft, and custom integrations.
Govern environment management, sandbox strategy, and release orchestration across Dev UAT Staging Production.
Own DORA metrics (deployment frequency, lead time, MTTR, change failure rate) and drive continuous improvement.
Lead Bitbucket/GitHub branch strategy, PR governance, and automated code quality gates.
Partner with Platform and Architecture leads to embed DevSecOps controls, including data masking for sandboxes.
Team Leadership & Offshore Build-Out
Hire, onboard, and lead a team of 6–10 QA engineers and DevOps practitioners in Hyderabad and remote.
Define role ladders, career paths, and performance frameworks for the offshore QA/DevOps function.
Operate as a player-coach: hands-on in tooling decisions while managing team delivery and stakeholder expectations.
Collaborate daily with US-based domain leads (GTM, Finance/Oracle, ITSM, Integrations)
AI-Powered QA
Partner with the Agentforce and AI Governance team to develop test strategies for AI agent workflows.
Evaluate and pilot AI-assisted test generation tools to accelerate coverage on new feature releases.
Contribute to Claude Code / AWS Bedrock governance policy as it relates to sandbox controls and automated testing.
You’ve got what it takes if you have…
12+ years of combined QA and DevOps experience in enterprise SaaS or large-scale IT environments.
5+ years of people management experience, including offshore team build-out.
Hands-on Salesforce QA and/or DevOps experience: Provar, Gearset, Copado, AutoRABIT, or equivalent.
Proven CI/CD pipeline design and implementation (Jenkins, Bitbucket, GitHub Actions, Azure DevOps, or similar).
Strong command of test automation frameworks (Selenium, Cucumber, REST Assured, or equivalent).
Familiarity with Salesforce CPQ, Salesforce Service Cloud, MuleSoft, and Oracle Fusion.
Excellent communication skills - able to present QA/DevOps roadmaps and metrics to CIO level audience
#LI-OnSite
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!
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