Front Office Receptionist

Job description

Holiday Inn Dublin Airport is a newly built 421 bedroom hotel and has an exciting opportunity for an enthusiastic and passionate Front Office Receptionist to join our team. Each Receptionist is responsible for Checking in/out Guests on the Front Desk, Providing Excellent Guest Satisfaction as well as answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.

Main Duties:

To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged

To fully ensure that any discrepancies are resolved or reported

To ensure the security of the Hotel to the standard set by the Hotel

Checks billing instructions and guest credit for compliance with hotel credit policy and minimise room rebates.

To ensure all guest requests are met promptly and efficiently

To action/deal with any complaints/queries expressed by guests, informing the Guest Service Manager, asking for assistance when necessary

We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service.

Preferred skills:

articulate and communicative

numerate

good interpersonal skills

organised and systematic

concerned with quality of product and service

computer literate

team worker

Opera experience

Job Types: Full-time, Permanent

Pay: From €13.50 per hour

Benefits:

Bike to work scheme

Employee discount

Flexitime

Food allowance

On-site parking

Work Location: In person