Technical Product Owner

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Technical Product Owner

Status: Regular, Full Time

Reports to: Delivery Lead, Sales Platforms

Department: IT

Division: Enercare Home and Commercial Services

Location: Markham, ON

Compensation: $74,817 - $118,211

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Role Summary

The Technical Product Owner (TPO) will be responsible for a combination of enterprise platforms that enable end-to-end processing of loan and rental transactions, including application capture, credit evaluation, contract creation, and digital signature workflows. These systems integrate with upstream sales tools and downstream financial systems to support the full lifecycle of customer agreements.

This role sits at the intersection of business, technology and vendor delivery - ensuring that enhancements, incidents, and platform evolution are prioritized, executed, and aligned to enterprise value.

The TPO acts as the single point of control for what gets built and when, while ensuring operational stability of critical dealer, billing, and collections workflows.

Key Responsibilities

1. Production Support & Incident Triage (Primary Function)

Act as support owner for Loan/Lease Origination System & Loan Management System (EDGE & ASSET)

Perform hands-on triage of production issues, including:

Reproducing issues across environments

Identifying root cause (configuration, data, integration, or vendor defect)

Defining clear resolution paths

Manage incidents end-to-end:

Log, track, and prioritize issues

Coordinate with vendor where required

Validate fixes before closure

Lead triage calls for complex issues involving:

Internal teams

Vendor resources

2. System Configuration & Administration

Perform hands-on configuration updates across systems, including:

Contract templates, document tagging (DocuSign)

Workflow updates and field configurations

System setup (entities, users, access, system codes)

Own day-to-day system administration, including:

User access and security management

Environment validation and setup

Configuration testing

Determine:

What can be resolved internally via configuration

What must be escalated to vendor

3. End-to-End Workflow Ownership (Origination System EDGE → Management System ASSET)

Develop deep understanding of:

Loan and rental origination flows in EDGE

Data transitions into ASSET

Contract lifecycle and downstream processing

Troubleshoot issues across the full lifecycle:

UI behavior

Backend configuration

Integration points (APIs, DocuSign, etc.)

Validate that workflows operate correctly post-change or release

4. Vendor Delivery & Execution Oversight

Act as primary technical interface with vendor

Create high-quality tickets including:

Clear repro steps

Expected vs actual behavior

Supporting data/details

Track vendor work to completion:

Follow-ups

Escalations when needed

Validation of delivered fixes

Ensure:

Proper ticket triage and classification (incident vs enhancement)

Clear acceptance criteria and expected outcomes before vendor handoff

5. Release Validation & QA Support

Participate in testing and validation of vendor releases

Ensure:

Regression impacts are identified

Core system workflows remain stable

Work with QA and business users to:

Validate fixes

Confirm readiness for production

Required Skills & Experience

Core Experience

4–7+ years in: Technical Product Owner / Sr. BSA / Technical Administrator role

Experience working with: Vendor-driven platforms (outsourced development models) and Complex enterprise workflows (financial / contract systems preferred)

Technical & Platform Skills

Strong understanding of: APIs & system integrations, Workflow-based platforms, Configuration vs custom development trade-offs

Experience with: Backlog management tools and Data flows and process mapping

Functional Skills

Strong prioritization and decision-making ability

Ability to translate complex technical concepts to business stakeholders

Experience managing competing stakeholder demands across business units

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Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.