Account Planner

Why we are hiring

Demand for our ZenPromo business is rapidly increasing, and we need someone who can engage in account planning work aimed at solving the challenges of existing clients and expanding their business. Furthermore, we anticipate further expansion of our service scope and an increase in clients in the future.

Main Duties

Organizing client business challenges and KPIs, and developing marketing strategies

Designing operational policies and proposing/adjusting budget allocation for overseas advertising (Google, Meta, TikTok, etc.)

Planning and proposing promotional measures for cross-border e-commerce and inbound tourists

Daily communication, reporting, and improvement suggestions

Directing the execution of measures in collaboration with the internal operations team and creative team

Promoting PDCA based on data analysis (improvement of CV, CPA, ROAS, etc.)

You will leverage your experience and knowledge as an account planner in the digital marketing field to commit to maximizing client sales.

Who We Are Looking For

Must-Have Skills

Sales experience in digital advertising operations at an advertising agency (2+ years)

Business-level English proficiency (TOEIC 850 or higher)

Preferred Skills

Experience as an account planner for existing clients (upselling, cross-selling, churn prevention)

Work experience at an advertising agency or a digital marketing support company

Enterprise experience

Experience in cross-border e-commerce

Experience in inbound promotion

Personality

A strong sense of responsibility, a mindset to grow the company/business, and a passion for conveying the quality of Japanese products and services overseas

Data-driven and logical thinking skills

Problem-solving and communication skills, able to listen to customer challenges and needs and guide them to solutions

Highly motivated to grow

Committed to goals (able to think, improve, and work independently towards achieving them)

Values teamwork and can communicate smoothly within a team. (As our team includes members from both Japan and overseas, we are looking for someone who can respect cultural and linguistic differences, communicate thoughtfully, and contribute positively to the team in a cooperative environment.)

About Us

ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.

ZenGroup currently operates the following six services:

ZenMarket: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.

ZenPlus: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.

ZenPromo: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.

ZenPop: A monthly subscription box service offering curated stationery items that highlight Japanese kawaii culture and other cultural elements.

ZenLink: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.

ZenStudio: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.

Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents - delivering Japanese products to the world.

Position

Account Planner

Department

ZenPromo : 9 members

Department Manager:1

Sales representatives: 4

Digital marketers: 2

Digital Marketing Interns: 2

Contract Type

Full-time employee

Positions Available

1

Reason for hire

Staff expansion

Working Hours

Standard working hours: 9:00 AM~ 18:00PM

(8 working hours / 1 hour break)

Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day.

Standard working hours apply during the initial training period (approx. 2 months).

Work Location

Head Office (Osaka Sakaisuji L Tower, 1-7-7 Kawaramachi, Chuo-ku, Osaka City)

On-site

Access

Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins

Salary

Based on previous experience and ability

・Bonus: twice a year (June and December)

・Salary evaluation: once a year

・3-month probationary period (Salary same as above)

・If the required period of employment is not met, the employee will not be eligible for their initial bonus.

Other Allowances

Overtime (paid by minute)

Transportation allowance (Up to ¥30,000/month)

Managerial allowance

Days Off & Vacation Leave

・5-day workweek (Saturday & Sunday off)

・New Year holiday (4 days)

・Paid leave (26 days in year 1)

・Congratulatory and condolence leave

・Maternity/paternity leave

・Child care leave

・Personal day leave

Work is required on national holidays, excluding the New Year holiday.

Benefits

・Complete social insurance

(workers’ compensation, employment, health, welfare pension)

・Business casual dress code

・Training system (job-specific, level-specific training)

・Japanese/English lessons

・In-house club activities (karaoke, day camp, etc.)

・Monthly company events

・Free tea and coffee

Regarding Paid Vacation

26 days of paid leave are provided from the first year, with the number increasing annually.

In 2024, the paid leave usage rate exceeded 80%.

Selection Process

First interview – Hiring Team (45-60 mins, online or in-person)

Logic test + Marketing test (Test excluded for online Interviews)

Second interview – Second interview (45~60mins) – ZenPromo team *in-person

Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region

Logic Test (Iif not completed during the first interview)

Third Interview – HR Planning Team (45-60 mins, online or in-person)

Company culture test

Job Category: Marketing

Service: ZenPromo

Career Level: Staff Level

Location: Chuo Ward Osaka (Headquarters)